Mercedes-Benz of Hanover

Service advisors are awesome. Very knowledgeable, offers information in a clear and concise manner and listens to the customers concerns. The techs are extremely knowledgeable and Very knowledgeable, offers information in a clear and concise manner and listens to the customers concerns. The techs are extremely knowledgeable and diligent in identifying current issues and recommendations for services they feel should be remedied at my next service appointment. On the sales, financial and administrative functions, each person is professional, knowledgeable and considerate of all customers as well as coworkers. This Mercedes Benz store is awesome!! More

They derby above and beyond to get the vehicle from another dealership for me to test drive another dealership for me to test drive More

Great dealership! Every person I connected with from my initial inquiry to the final financing was extremely responsive, professional, and friendly. Calling out a few Every person I connected with from my initial inquiry to the final financing was extremely responsive, professional, and friendly. Calling out a few specific people: Albert, Kye, & Chris. I had a really tight window to make this car purchase and they were so responsive, even calling me back off hours to make sure we were on the same page and I was informed. Sam in Finance was also easy to work with and respectful of my financial decisions. Highly recommend this Hanover dealership! More

Very nice dealership, easy to deal with. Salesman was very knowledgeable. Would highly recommend to family and friends. Salesman was very knowledgeable. Would highly recommend to family and friends. More

Got me in for service last minute and were extremely accommodating to help set me up to do some work while I waited. Helped find coupon as well to match other dealer. accommodating to help set me up to do some work while I waited. Helped find coupon as well to match other dealer. More

It was good found an appointment same day. I didn’t say the whole hour half was told. Was about an hour plus they clean my car, which i appreciate. I didn’t say the whole hour half was told. Was about an hour plus they clean my car, which i appreciate. More

Bought a 2017 Cadillac Escalade Platinum from Brian Vaz and was sold a extended warranty and tire package… 2 weeks after buying vehicle the right side electric running board stopped working and the air con and was sold a extended warranty and tire package… 2 weeks after buying vehicle the right side electric running board stopped working and the air conditioning was terrible.. dropped it off and a week later they call me and said the a/c was good (3rd attempt to fix it there) and I needed a running board motor for $870 and it was on me even tho I just bought the vehicle and bought 5500$ worth of extended warranty… I said that’s gotta be the craziest thing I’ve heard lately and to wash car and I’ll come get it that night… picked up the car and they dented the right front fender and had it PDR’D that was totally a unacceptable repair … I called Cadillac and within seconds they told me the vehicle had a full CPO warranty bumper to bumper and the warranty follows the VIN and not tbe customer… immediately I contacted dealer finance and demanded my $5500 worth of xtra warranties they sold me and told me I had to buy them because there was no warranty at all on the vehicle… they claimed they didn’t know but every other dealer told me it had CPO WARRANTY within seconds… the leather dash covering air bag is totally wrinkled and after 6 trips to Cadillac dealer in Plymouth for transmission vibrations that still are there… also after the transmission vibration and rumble were mostly bandaided the rims are bent and unable to be balanced… called and was denied any help at all from the dealer.. oh yea BTW all the A/C needed was a $17 cabin air filter replaced by me .. it works like new now .. the GMC dealer next to MB dealer looked at it 3x… that shoulda been the first thing they looked at… over all a score of 1 fits my experience to a T… once the get the $$$ they want nothing to do with you! More

I bought my leased car from Hanover Mercedes I was not given a loner car to return home while preparing the registration and they would not deliver the car to my home given a loner car to return home while preparing the registration and they would not deliver the car to my home More

Efficient and excellent service. Courtesy car was delivered by a very capable and pleasant person, Bill. Kailyn our advisor keep us up to date on the repairs. Auto was returned Courtesy car was delivered by a very capable and pleasant person, Bill. Kailyn our advisor keep us up to date on the repairs. Auto was returned as promised. Would highly recommend. More

I had to call several times about a clerical error with my registration. I left my job early and drive for 2hours there only to be told that the registration wasn’t ready. Which cause me unnecessary time a my registration. I left my job early and drive for 2hours there only to be told that the registration wasn’t ready. Which cause me unnecessary time and stress. This could have been avoided with better communication. More