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Mercedes-Benz of Hanover

Hanover, MA

4.3
596 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 596 reviews

March 25, 2022

Outstanding products, staff, facility,maintenance performance and overall attitude. A repeat customer; I highly recommend. More

by Rlmoore.cape
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Shannon
Mar 28, 2022 -

Mercedes-Benz of Hanover responded

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

March 22, 2022

Honest and easy to work with. Personally walked me to my very clean car. Great service More

by lmahoney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bolton
Mar 22, 2022 -

Mercedes-Benz of Hanover responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 15, 2022

Service was great, communicates regularly on updates, handles customers professionally, great attitude, takes care of your needs, completes job in a timely manner. More

by Kimari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Mar 15, 2022 -

Mercedes-Benz of Hanover responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

March 14, 2022

Excellent sales experience with Albert Rivera! A professional who listened to our needs, he worked to deliver a perfect car & financial Package. Everyone we interacted with had the same professio More

by JB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Rivera , Sam Li
Mar 15, 2022 -

Mercedes-Benz of Hanover responded

Thank you for the review! We are very happy to hear that Albert treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

February 18, 2022

Albert Rivera was excellent! He was upfront, reliable and honest. I highly recommend this dealership More

by Pru806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Rivera , Matthew Orchard
Feb 21, 2022 -

Mercedes-Benz of Hanover responded

Thank you for being our customer, we appreciate your kind words!

January 25, 2022

Great service -always friendly, very professional! I recommend them to others with full confidence! Great dealership! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
Jan 26, 2022 -

Mercedes-Benz of Hanover responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

January 20, 2022

Purchased a used SUV from this dealership. Sales Consultant Phelan Dussault made the transaction a great experience. I was extremely pleased with phelans professionalism. More

by jd1140
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault
Jan 26, 2022 -

Mercedes-Benz of Hanover responded

Thank you for your kind words for our staff, we appreciate it!

January 17, 2022

Borderline unethical practices when making suggestions on service needs and customer service support has declined More

by EL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Bolton, Sam Li
Jan 25, 2022 -

Mercedes-Benz of Hanover responded

Thank you for bringing this to my attention. I apologize for what you have experienced at our store. I would like an opportunity to fix this and to earn your business, please contact me at 781-924-4250. I look forward to speaking with you. Farshad Pourmousa General Manager

January 17, 2022

Very good service. We moved to the area and heard positive things so tried them. Courteous and prompt. Mid Omicron was very disappointed that many Service, Sales and Desk staff were unmasked. For a b More

by Frogedge545
Recommend Dealer
Yes
Employees Worked With
Elvin Rivera
Jan 19, 2022 -

Mercedes-Benz of Hanover responded

Thank you for being our customer, we appreciate your kind words!

January 14, 2022

The customer service is poor. The advisor never called me to tell me my car was ready More

by Tija
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chavin
Jan 25, 2022 -

Mercedes-Benz of Hanover responded

Thank you for bringing this to my attention. I apologize for what you have experienced at our store. I would like an opportunity to fix this and to earn your business, please contact me at 781-924-4250. I look forward to speaking with you. Farshad Pourmousa General Manager

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