Mercedes-Benz of Hanover

My service advisor Sean was Great! Very welcoming at the door and showed me how to use the menu screen as I was explaining some of the problems I was having. Turned out I only had 1 is Very welcoming at the door and showed me how to use the menu screen as I was explaining some of the problems I was having. Turned out I only had 1 issue instead of the 4 I brought it in for. Thank you Sean and Thank you Hanover Mercedes. More

Very friendly and top notch service and knowledgeable staff. They make everything easy to deal with. staff. They make everything easy to deal with. More

They were helpful. I appreciate the text feature that they have. Quick and easy to answer/ask questions. I appreciate the text feature that they have. Quick and easy to answer/ask questions. More

Having Talisa as my service advisor showed a great deal of the company’s value. She demonstrated great customer service. of the company’s value. She demonstrated great customer service. More

The young lady was very informative and helpful. Very pleasant experience. Cleaned car topped off experience! Very professional establishment. Very pleasant experience. Cleaned car topped off experience! Very professional establishment. More

Honest, convenient, welcoming atmosphere. All the staff we interacted with were pleasant. Will go back for service again. All the staff we interacted with were pleasant. Will go back for service again. More

Fast reliable service, Good communication throughout service, Friendly staff. Good location and prices. Loaner cars available. service, Friendly staff. Good location and prices. Loaner cars available. More

Mixed review. This is my first new MB. On the positive side quality of service was good, and it was done on schedule. On the negative side cost was excessive. This is my first new MB. On the positive side quality of service was good, and it was done on schedule. On the negative side cost was excessive. Basic 20,000 mile service (oil and filter change, brake fluid change, cabin air filter change) cost more than $600. They charged more than $60 for an oil filter and more than $50 for wiper blades. As a former certified mechanic who previously owned 2 preowned MBs, I know the costs for these parts in a retail outlet or online are a fraction of what they charged. Perhaps costs at other MB dealers would be similar. But, if you plan to have your car serviced at Hanover be prepared to pay excessive fees. More

Very good service and the representative was very helpful and courteous timely service and clean car in the end and courteous timely service and clean car in the end More

Smooth transition start to finish. Great sales people and staff. Didn’t feel any pressure and everyone was very helpful with getting me to my price range Great sales people and staff. Didn’t feel any pressure and everyone was very helpful with getting me to my price range More