Mercedes-Benz of Hanover

Bought a 2017 Cadillac Escalade Platinum from Brian Vaz and was sold a extended warranty and tire package… 2 weeks after buying vehicle the right side electric running board stopped working and the air con and was sold a extended warranty and tire package… 2 weeks after buying vehicle the right side electric running board stopped working and the air conditioning was terrible.. dropped it off and a week later they call me and said the a/c was good (3rd attempt to fix it there) and I needed a running board motor for $870 and it was on me even tho I just bought the vehicle and bought 5500$ worth of extended warranty… I said that’s gotta be the craziest thing I’ve heard lately and to wash car and I’ll come get it that night… picked up the car and they dented the right front fender and had it PDR’D that was totally a unacceptable repair … I called Cadillac and within seconds they told me the vehicle had a full CPO warranty bumper to bumper and the warranty follows the VIN and not tbe customer… immediately I contacted dealer finance and demanded my $5500 worth of xtra warranties they sold me and told me I had to buy them because there was no warranty at all on the vehicle… they claimed they didn’t know but every other dealer told me it had CPO WARRANTY within seconds… the leather dash covering air bag is totally wrinkled and after 6 trips to Cadillac dealer in Plymouth for transmission vibrations that still are there… also after the transmission vibration and rumble were mostly bandaided the rims are bent and unable to be balanced… called and was denied any help at all from the dealer.. oh yea BTW all the A/C needed was a $17 cabin air filter replaced by me .. it works like new now .. the GMC dealer next to MB dealer looked at it 3x… that shoulda been the first thing they looked at… over all a score of 1 fits my experience to a T… once the get the $$$ they want nothing to do with you! More

I bought my leased car from Hanover Mercedes I was not given a loner car to return home while preparing the registration and they would not deliver the car to my home given a loner car to return home while preparing the registration and they would not deliver the car to my home More

Efficient and excellent service. Courtesy car was delivered by a very capable and pleasant person, Bill. Kailyn our advisor keep us up to date on the repairs. Auto was returned Courtesy car was delivered by a very capable and pleasant person, Bill. Kailyn our advisor keep us up to date on the repairs. Auto was returned as promised. Would highly recommend. More

I had to call several times about a clerical error with my registration. I left my job early and drive for 2hours there only to be told that the registration wasn’t ready. Which cause me unnecessary time a my registration. I left my job early and drive for 2hours there only to be told that the registration wasn’t ready. Which cause me unnecessary time and stress. This could have been avoided with better communication. More

Had a 9:15 a. m. appt. for 20K service, called first time four hours later for an update waited for a call back from service advisor, nothing, called back one hour m. appt. for 20K service, called first time four hours later for an update waited for a call back from service advisor, nothing, called back one hour later, still no response, Went up to dealer to find out what the heck is going on - less than pleased with the service advisor and how he finally responded to me! I have always experienced excellent service, very prompt with the service, and received a call back if the advisor could not take my call right away in a very timely manner, don’t know what’s up with this dealership (service department) but there is a definite change! More

Everyone is attentive to questions. Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling Also very knowledgeable. I would not take my car anywhere else. My car looked great when it was finished. It is nice to have that comfortable feeling that I made the right choice buying the car there and also maintaining it there. Katelyn was great. Could not have been more attentive. She is an Aplus Thank you for taking care of my car. I will definitely recommend this company to others. Please make this 100 as if it went higher that is what I would have written. The service people were also awesome. Good job everyone. ! More

Transaction was friendly, efficient, and exceeded expectations. Would highly recommend this dealership to family and friends. expectations. Would highly recommend this dealership to family and friends. More

The dealership was professionall, friendly, easy to work with and scheduling an appointment was easy with and scheduling an appointment was easy More

Eric was super helpful and went above and beyond. Will definitely be back for my service needs. Will definitely be back for my service needs. More