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Mercedes-Benz of Hanover

Hanover, MA

4.4
634 Reviews

1877 Washington St.

Hanover, MA

02339

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Showing 634 reviews

December 27, 2024

I’ve dealt with Chris from sales, Anthony from service. I also picked up a few items from parts. Everyone was super helpful and friendly. It’s a great place with awesome people! If you’re interested in More

by Pmorante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony from service (5 stars), Chris Norton
Dec 28, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2024

I had a very favorable experience this time with my service advisor Anthony Del Deo. Anthony clearly and fully explained the details of the work to be done to my C300 in a manner that shows respect to More

by mac55
Workmanship
Recommend Dealer
Yes
Employees Worked With
Anthony Del Deo
Dec 28, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2024

The service staff is so pleasant and attentive. They always go above and beyond for the customer! More

by ADL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Maurice
Dec 25, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 22, 2024

Steven was great. He stayed in close communication with me and the loaner car was available as promised. More

by predmarsh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Dec 24, 2024 -

Mercedes-Benz of Hanover responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Ben Stahl was excellent to work with! He's very professional. Robert Leaver in finance provided a smooth and pressure free transaction. I recommend MB of Hanover to meet your automotive More

by N/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Stahl and Robert Leaver
Dec 21, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hanover! Thanks for the recommendation, and have an amazing day!

December 18, 2024

I didn’t purchase a Mercedes. I bought one of their used cars. The experience was great. It was an easy purchase and they made me feel like I was buying a million dollar car rathe More

by Vickie4kelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben. Howard. , Albert Rivera , Sam Li
Dec 21, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 17, 2024

Everybody was kind and helpful and they were especially kind to my wife while we were shopping for her car More

by Fplace90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Reis
Dec 20, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you so much for the positive review! We hope you have a great day!

December 14, 2024

The young man Ryan in the service department was extremely helpful and polite.They gave me a loaner car to use. More

by ginag02631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in service dept
Dec 14, 2024 -

ginag02631 responded

Ryan in service department was extremely polite and helpful

December 14, 2024

Responsive to needs, great service and reasonably priced. And they provide pickup and delivery when you are stuck. More

by Jfxmcdevitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 16, 2024 -

Mercedes-Benz of Hanover responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2024

Generally a good dealership but this time I made an appointment for service and reserved a loaner. It took 1.5 hours to get a loaner. More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish
Dec 20, 2024 -

Mercedes-Benz of Hanover responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how valuable your time is. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at the information provided so we can work towards a resolution. Frank Mazziotti General Manager fmazziotti@group1auto.com

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