Mercedes-Benz of Hanover

Kristina Williams May be new to her job as Service Advisor but she shows that she will be an efficient and able advocate to her clients. Advisor but she shows that she will be an efficient and able advocate to her clients. More

My experience at MB Hanover was refreshingly positive, which was a departure from the usual dreaded car buying process. They respected my trade-in data and price expectations without any hard-selling or u which was a departure from the usual dreaded car buying process. They respected my trade-in data and price expectations without any hard-selling or upselling, making the experience enjoyable overall. More

Everyting efficient and courteous from making the appointment to picking up my car following completion of the service.. appointment to picking up my car following completion of the service.. More

Staff was great. Friendly and kept in touch. I will definitely come back to this dealership. Friendly and kept in touch. I will definitely come back to this dealership. More

Had a scheduled appointment in December. Dropped the car off per their instructions and after calling in some cases multiple times per day and being told someone would call me back it too Dropped the car off per their instructions and after calling in some cases multiple times per day and being told someone would call me back it took over six weeks for someone to finally call back. Worst service I have ever experienced. More

Very helpful and pleasant and knowledgeable service agent. Comfortable waiting area despite renovations. Love the clean/washed car. agent. Comfortable waiting area despite renovations. Love the clean/washed car. More

Extremely efficient, clean, neat. Staff is attentive and knowledgeable. Service advisor has gone out of his way to move things along and got my car ready before promised. Always kee Staff is attentive and knowledgeable. Service advisor has gone out of his way to move things along and got my car ready before promised. Always keep my car clean, but it is always even cleaner when it is delivered. Won’t take my car anywhere else for service. They know what they are doing and I trust them. More

I always have a good experience at the Hanover location thru are all great people and really try to accommodate me. thru are all great people and really try to accommodate me. More

Diagnosed problem promptly Appropriate repair, provided loaner as needed Good service recovery when needed, experienced personnel loaner as needed Good service recovery when needed, experienced personnel More

The check process really lacks customer service. The min a customer arrives they should at least be acknowledged. Then attends to in a timely manner. If this was my first time and I experienced The min a customer arrives they should at least be acknowledged. Then attends to in a timely manner. If this was my first time and I experienced this but after 3 visits not one time have I been served in a timely manner. If fact all three times I have stood there and not helped to the pony where actually have to ask the process. More