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Mercedes-Benz of Hanover

Hanover, MA

Overview
Reviews
4.3
595 Reviews
Call Dealership (781) 479-2392

1877 Washington St.

Hanover, MA

02339

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Showing 595 reviews

November 16, 2024

The service department in Hanover is outstanding! They provide the level of quality you expect from a Mercedes dealership and our the reason we intend to stay loyal to the brand. More

by peterw0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Trish Backlund
Report | Print
November 13, 2024

Great experience buying a Mercedes. Well recommended to all definitely check it out totally worth it. More

by Lennywetterberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault
Report | Print
November 11, 2024

It took 3 phone calls over 4 days to make the appointment, but once that was done things went smoothly. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enio Rebolo
Report | Print
Nov 13, 2024 -

Mercedes-Benz of Hanover responded

Hello Cynthia, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (781) 924-4200.

November 10, 2024

Amazing dealership to work with, they are very responsive, give you all the details on your car and what repair is needed, and are very helpful. Would highly recommend! More

by missnewlauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish Backlund
Report | Print
Nov 12, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 01, 2024

The dealer recommended major work and when I told them I had purchased an extended warranty from the former dealership I never heard back from them and I called and texted multiple times. My next move is to More

by wtboyd46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Williams
Report | Print
Nov 09, 2024 -

Mercedes-Benz of Hanover responded

wtboyd46, I apologize for your poor experience and follow-up, I cannot locate your file based on your Google use. Could you please contact me here at the dealership so I can help you resolve this issue? Frank Mazziotti General Manager fmazziotti@group1auto.com

October 31, 2024

Steven Rebolo was the service advisor and he is the reason for my response! He was professional, informative, and helpful! More

by Alizs525
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rebolo
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hanover responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven Rebolo at Mercedes-Benz of Hanover! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

Great experience after initially thinking I would be purchasing another Audi. After driving the Mercedes it was love at first ride! My sales person Chris Norton was knowledgeable and able to answer a More

by cindydeluca56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Norton
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hanover responded

Hi, we are pleased to have provided you with such a positive experience! Thanks again for the recommendation, and have a fantastic day!

October 30, 2024

Ryan in the service department is top notch, excellent communication and follow through with explanation. More

by Partyservers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan service
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2024

The service i got from Phelan was impeccable did everything possible to make my experience painless More

by mastrorillifrank
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phelan Dussault
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2024

Dealing Matt and Chris was wonderful . I would work with Chris again. My wife and I had the best experience with Chris, and will recommend him to everyone More

by s86murray1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Norton
Report | Print
Nov 02, 2024 -

Mercedes-Benz of Hanover responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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