Mercedes-Benz of Grapevine - Service Center

I made an appointment for scheduled service. The experience was organized, punctual and efficient. I was very pleased. experience was organized, punctual and efficient. I was very pleased. More

Greeted poorly by a young gentleman who the seemingly forgot I was there. The service representative however was excellent as was the service forgot I was there. The service representative however was excellent as was the service More

The wait was too long, instead of 90 minutes the wait time was 3 hours. time was 3 hours. More

Great service and understanding of customers needs and flexibility for a loaner when it mattered flexibility for a loaner when it mattered More

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. professional and consciences. This was for the A service of my car. More

Needed regular check-up service for my GLC300. Martin was terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gif terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gift for my husband. The whole experience was easy, and the loaner car was of great convenience. More

I thought labor rates were higher than average to buy and install a SAM Module… $1414.55…$722 in labor? Really? install a SAM Module… $1414.55…$722 in labor? Really? More

Dependable service; always friendly and employees are very polite. My serviceman, Josh, is considerate of my time. very polite. My serviceman, Josh, is considerate of my time. More

After I contacted Zach for help, everything went great and I felt I was getting again the outstanding Mercedes Benz customer service I always had. Thank you so much for that Zach! You really made a differ and I felt I was getting again the outstanding Mercedes Benz customer service I always had. Thank you so much for that Zach! You really made a difference! Next year I’m getting my new car with you! More

Brought my car in to be serviced. David Guerra was very kind and helpful with the service. While I was there, I bought a new car as well from Darren Cline. He was just as kind and wonderful as David. kind and helpful with the service. While I was there, I bought a new car as well from Darren Cline. He was just as kind and wonderful as David. More