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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

3.9
115 Reviews
Call Service Center (833) 788-0029

115 Reviews of Mercedes-Benz of Grapevine - Service Center

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November 20, 2021

Exceptional customer service!! Best Dealership in town, worth the drive! Service advisors make you feel confident when dropping off your car for service! Thanks you Mercedes of Grapevine! More

by FordF150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison, Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the kind words about our Mercedes-Benz of Grapevine service team, including Stanley and Tony. Thanks for also building trust with our team!

November 19, 2021

Great Service, as always! Communication about what was happening with my vehicle was prompt and complete. More

by WillJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Tony was able to elevate your service experience with an outstanding level of communication. We hope to work with you again in the future at Mercedes-Benz of Grapevine!

November 17, 2021

I always take my car to this location, Mr. Juan Feliciano is very professional and helpful. More

by pbhangoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Feliciano
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Juan was able to help you and maintains a professional level of service for your Mercedes-Benz needs. We also appreciate that you have built trust with him and our Mercedes-Benz of Grapevine Service department!

November 17, 2021

Great customer service, Attentive , prompt This is the Great customer service, Attentive , prompt This is the reason I drive form Mansfield all the way to Grapevine More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thanks, Jay! We appreciate you in making the drive from Mansfield to Grapevine to work with our Mercedes-Benz of Grapevine Service team. We hope to continue to work with you for your future Mercedes-Benz service needs!

November 16, 2021

Was able to come in, drop it off and within a timely manner it was completed. More

by Mario
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service. 5 stars
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Mario! We are grateful that Zach was able to assist you at our Mercedes-Benz of Grapevine service center. Please let us know how we can best serve you in the future!

November 14, 2021

Quickly response to fix a problem and had a great price with what I needed More

by gregcrowe31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate Andrew's quick response to your problem and hope that everything has been solved with our Mercedes-Benz of Grapevine service team!

November 13, 2021

Quick easy friendly and quick service My advisor get me aware of the progress on the repairs to my car and when I was ready for pick up More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 19, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Dave! Our Mercedes-Benz of Grapevine service team does a great job of communicating with our clients to build trust. We are glad to hear that you had an elevated experience and hope to work with you again in the future!

Nov 27, 2021 -

Dave responded

Most definitely

November 11, 2021

Consistent superior service and attention to detail have become expected from this dealership and they always deliver. More

by BMLMRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Martin is a great Assistant Service Manager and his clients appreciate his attention to detail. Our Mercedes-Benz of Grapevine service department also goes above and beyond to deliver superb work. We hope to work with you again in the future!

November 10, 2021

I always know when I take my car in for service it will get the care and attention it needs. More

by MB300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitzi Cranshaw and Adrian Sanchez
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We love to hear that you work with both Mitzi and Adrian as both are very dedicated members to our Mercedes-Benz of Grapevine service team. We hope we can continue to work with you in the future!

November 10, 2021

I can depend always on exemplary service and advice. I will never leave Park Place unkess Tony Bedford retires. More

by AnnStetson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your commitment to the Avondale Group, Stanley and Tony!

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