Mercedes-Benz of Grapevine - Service Center

My car has electrical problems that have had it in the shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor shop for most of the past three months. The warranty has almost expired. First I was told that by Mike Garthoff that Mercedes would continue to honor the warranty since with respect to these electrical problems, but that they would not put it in writing (I couldn't get Mercedes to speak to me directly). Now after many trials and tribulations, I find that the original owner of the car returned it to the dealer after about six months after having approximately 8 visits to the shop within that time frame. For a new $40k car! Park Place never disclosed this to me. Mercedes refuses to buy the car back. Now I find out my uncle had to sue the SAME DEALERSHIP for their failure to fix his recurring electrical problems before the warranty ran out, and then attempting to charge him an arm and a leg for repairs of the same issues as soon as the warranty ran out. I would like to know if others have had the same issue. At least I can re-use a lot of my uncle's complaints against these unscrupulous people! More

The service rep is not to blame. I purchased a new 2005 E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemo E320 cdi in 2005. I have spent $8000 plus in maintaining my 3 year old vehicle. Two service reps at Park Place Mercedes confirmed I purchased a lemon but Park Place will not stand up to it. Please know my experience with Mercedes has been horrible and the public needs to know the dealership will not honor lemons after the warranty runs out. Consumers beware! More

I asked why it took 51 miles on my car to check out the volume control on my slk350, the answer was "well, we have to drive a long way to make sure that it was working correctly, and it was a 36 miles or s volume control on my slk350, the answer was "well, we have to drive a long way to make sure that it was working correctly, and it was a 36 miles or so roundtrip." O.K. so what happened to the additional 15 miles? Oh , I don't know anything about that" answered by the service manager. Two huges scratches on the back wheels from this service. "I will fix them for you if you give me 100% satisfaction on the survey", said the service counselor. What a joke, I will never go back to this dealer again. I rather drive an extra 20 miles to another dealership than to go back to these people. More