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Mercedes-Benz of Grapevine - Service Center
Grapevine, TX
113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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113 Reviews of Mercedes-Benz of Grapevine - Service Center
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November 04, 2024
This is for MB of Grapevine (Avondale) Service: I have been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I we been going to this dealership since it was originally built new. I've had my E63's, C300, CL55 and now my 2015 G550 serviced there. Sure... if I went to an indy shop, I could likely save a few dollars... But, it would: A: Cost me more time to go there, this is a close/convenient location. B: They may have to order parts, this dealer keeps a lot in-stock, so time is an issue as well - may take longer overall. C: I am confident in OEM MB USA Parts and Service D: They have all the correct MB Special tools and Electronic diagnostic tools. E: Their people... More on this below... So, Driving the G, I all of a sudden noticed a very odd imbalance. I thought it may have thrown a wheel weight or maybe something dangerous was stuck in the tire. Sure, I have a floor jack at home, and I could have raised each corner to look at the wheels/tires, but let's face it. This IS NOT what I do for a living! (Back to that convenience thing). So, I call the dealer. They said bring it in ASAP and they will diagnose it. It was such a strong imbalance, it could be a safety issue (Spoiler alert! It was!). They put it on a rack soon as I pulled up, sure enough, the Right Rear tire's tread was separating from the steel belts. They immediately changed the tire and put on my spare. They were not going to let me go home with a bad tire! The cost that day? Zero, Zip, Zilch. Nothing. Sure, I could have gone anywhere that day to get tires,,, but that's not me. The Service Advisor (Laila) set me up with their Tire Specialist. He assessed the situation and we discussed tires; types and brands. They were able to warranty the tire for me, so I bought all four (4), did a complete 4-wheel alignment and best of all, these will all have a road-hazard tire warranty as well. That's personal comfort for me. (Remember what I said up above about convenience!) They just made it too easy. Went back 2 days later when they had a set of 4 in, and got it all done. Big thanks to Laila, Their tire person (Can't recall his name - the unsung hero), the specialist technician who took care of me (Johnathan), and their Service Director Brittany who I have known for years and who always takes very good care of me and my family! Great experience overall. Makes me feel good taking my vehicles there for service. Great value! Plus, they do a great wash! Pro tip, their parts guy @ MB GV for those who do some things their self is Greg! Another stellar individual who goes out of their way to help out. More
by TomBoyDFW
Employees Worked With
Laila, Brittany Johnathan
September 13, 2024
I had posted a negative review on what was a very frustrating situation, but I’ll tell you what, the dealership stepped up (specifically The elusive Paul and Clyde) and delivered 110%! ….and turned t frustrating situation, but I’ll tell you what, the dealership stepped up (specifically The elusive Paul and Clyde) and delivered 110%! ….and turned the matter around in less than a day! This is why I keeping coming back to this dealership for every car purchase and the service! Nothing guarantees against a few bumps along the way, but ultimately this team delivers over and over! More
by Ajarema
Employees Worked With
Paul and Clyde
August 05, 2024
BEST customer service I have experienced in a long time! Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and completed the service. I was stunned when Yemeli offered Uber service!! It was fantastic and helped to reduce some of the stress I was experiencing on this hectic day. Special thank you to Abbi in the service bay and Yemeli Yanezm, Asst Service Mgr, for providing great professional customer service to a stressed-out customer. More
by aandlbass
Employees Worked With
Abbie in the service bay and Yemeli Yanez, asst service mgr
July 24, 2024
If I could leave a 0 star review I would. I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in gear. $2000 later they said that problem was fixed and also sold us on new break pads. We did all the recommended work. Three months later the problem comes back and my wife was stranded in a dangerous part of town with a car that was stuck in park. We tow it to service and they say that need to repair the parking break actuator and it needs new break pads and rotors because they were damaged when the parking break got stuck…and of course…$3000 more dollars. Bottom line…STAY AWAY! Get service anywhere but here! They are either incompetent or dishonest. Either way, save yourself the trouble and go to a service center with integrity. More
by G Wagon owner
Employees Worked With
Service department
July 19, 2023
Rodney Lockett is an amazing professional who goes above and beyond! He lead me through the possibilities I had with ref to my existing auto options. He is a though leader who understands the automotive and and beyond! He lead me through the possibilities I had with ref to my existing auto options. He is a though leader who understands the automotive and financial industries like few I know. I highly recommend him. You will enjoy true Customer Experience Successfully. More
by carolina.amaya333
May 31, 2023
I was extremely pleased wi the handling of my car. Cale was very helpful and kept me abreast of all that was going on. I have no complaints and working with Grant Adams is always a joy. Cale was very helpful and kept me abreast of all that was going on. I have no complaints and working with Grant Adams is always a joy. More
by shirleysloan
Employees Worked With
September 17, 2022
Good salesman I like the several everything really good and I love my car very good and I love my car very good More
by Kim
August 31, 2022
Probably the worst experience I've had with a service dept. I had an appointment at 9am and sat in my car in the service line for 40 min before any service assoc. acknowledged me. They had no idea what dept. I had an appointment at 9am and sat in my car in the service line for 40 min before any service assoc. acknowledged me. They had no idea what kind of coverage my car had (I bought it at this dealership) and they told me it would be another two hours just to look at the nail in my tire. They also have no loaners available unless you book six weeks out. I've had BMW's and Lesus' all with the best service the entire time I owned the car. If you want a Mercedes (and I do love the car), maybe try a different dealership. More
by krismammoser
Employees Worked With
Nobody told me their name in the service dept.
August 01, 2022
Great professional attention. Unlike my last Mercedes dealership, Grapevine service was like a well-oiled machine. The only thing I would like to see is one of the TVs in the wait Unlike my last Mercedes dealership, Grapevine service was like a well-oiled machine. The only thing I would like to see is one of the TVs in the waiting areas turned to FOX News. Since 82 percent of owners of Mercedes, Jaguar and BMW are conservative it would be nice to be able to watch the news while we wait for our Mercedes to be serviced. More
by Munanee44
Employees Worked With
Robert Manning
June 25, 2022
I recently completed the service survey following work done on my 2014 E350. I think I misinterpreted the survey. I want to commend my Service Representative David for the excellent customer service he done on my 2014 E350. I think I misinterpreted the survey. I want to commend my Service Representative David for the excellent customer service he provided. David kept me updated with the maintenance being done on the car all along the way. He is an excellent employee and an asset to Mercedes of Grapevine. My only beef had to do with the service costs but certainly not the service provided by David. More
by mark.r.moscicki
Employees Worked With
David in Service
