Mercedes-Benz of Gilbert

If I could give ZERO star, I would. These people have no integrity, no honesty, and no honor! I'm from out of state, the unprofessional salesperson I was dealing with was this person These people have no integrity, no honesty, and no honor! I'm from out of state, the unprofessional salesperson I was dealing with was this person named Gale Sedlak! We picked out a New GLE 350 out of their stock and agreed and worked out the details and agreed on a sale; She sent us the paperwork and the credit application to sign and so we did, then after a couple of hours, she texts and says "there are appointments to see the car today" after she received all the paperwork including Driver's license, social security number, employment status and etc. with a signed copy of the sale agreement. She then refused to answer texts and phone calls as we followed up where things stand. We had to call the dealership to get her on the phone and she then claimed that the finance department will call to complete the sale. At this point, I knew something doesn't smell right. So, I called and asked to speak with the finance department, and someone named Dennis said that they have no paperwork from the salesperson Gale in our name, he would get in touch with her and call me back right away, he never did! So, I waited till noon the next morning and texted Gale as to why I'm not getting any communication at which point she texted back the verbatim: "Hi! Yes, there is an issue. My operation manager put the GLE in our loaner fleet a few days ago. He cannot pull it out, so I have to find another one and the same price and color combo. This wasn't caught until my manger put everything into the system." I then called and asked to speak with a manager at the dealership, and I was connected to a person named Omar, as he claimed to "figure things out" and call me back. He never did. My guess is that they sold the car to someone else who offered a $1000 more for the vehicle. They also sold their integrity along with that that. Whatever the reason may be in the experience they've created for us, they proved their dishonorable business practices as they can't even adhere to minimal customer service standards and quality. The level of unprofessionalism at this place is unparalleled to anything I've ever seen before. Doing business as a middle of the road car sale lot and dragging the name of Mercedes Benz to the mud. Stay away from this unscrupulous and unprincipled entity. Take your business where you're not treated as a second-class customer, where they value your time and money, and above all have integrity and honor in doing business. More

Dan was very prompt about getting back to us and I felt he was very straightforward and honest in our communications with him he was very straightforward and honest in our communications with him More

After visiting a highly-rated local "specialist" used car dealer and being disappointed, we came to MB of Gilbert. Paul was professional, had great product knowledge, and treated my wife (we were looking at dealer and being disappointed, we came to MB of Gilbert. Paul was professional, had great product knowledge, and treated my wife (we were looking at a convertible for her) with respect the entire time. The negotiations were reasonable, and it helped that their certified pre-owned car was already priced near where the market was (many high end dealers intentionally overprice to help with negotiations). Overall, the purchase process was very well handled, and the delivery process was first-rate. My wife loves her car and we would both highly recommend MB of Gilbert. Even the F&I manager was a pleasure to deal with and didn't play any tricks. Honest, classy, professional are words I would use to describe them. Will definitely buy from them again! More

This was my first time buying a Mercedes-Benz and was very hesitant to pull the trigger. However I was very lucky to have walked in and be greeted by the best sales person ever. Glenn Davis has many year very hesitant to pull the trigger. However I was very lucky to have walked in and be greeted by the best sales person ever. Glenn Davis has many years of experience and it showed by his professionalism and knowledge. I felt comfortable doing business with Glenn because he took his time to work with my wants and needs. I am a very picky person and he was extremely patient with me. Glenn is amazing and I highly recommend him. More

Do not trust the words, read the contract because the changed the amount for tread in, also take the physical copy instead of email, I did wait 12 days and they promised to send me the contract via emai changed the amount for tread in, also take the physical copy instead of email, I did wait 12 days and they promised to send me the contract via email and they did not. More

We have bought three cars from them and in the past they have been wonderful Well things have really changed in the past couple of months especially in the customer service. Not willing to help out and se have been wonderful Well things have really changed in the past couple of months especially in the customer service. Not willing to help out and seems they are playing tricks. Very disappointed More

This was my first time buying a car and this dealership and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean was a great help as well and went above and beyond helping me with my loan. I will definitely be recommending this dealership to anyone I know. Thank you for such a great experience! More

Great experience with entire team, especially Arnold Lim. He was great to work with and got me exactly what wanted! He was great to work with and got me exactly what wanted! More

Being a Mercedes Benz owner for many years, I always expect, and have received, amazing customer service. After-all, not everyone can afford a $150k automobile, and that purchasing power should bring ce expect, and have received, amazing customer service. After-all, not everyone can afford a $150k automobile, and that purchasing power should bring certain perks, and typically does. Sadly, at Mercedes Benz of Gilbert that is not the case! As a business owner I have a need for 12 to 15 passenger vans, and love the Mercedes Benz Sprinter. My wife also loves Mercedes Benz and has driven one for many years. When we purchased our last Sprinter passenger van, we made the purchase at Mercedes Benz of Gilbert. We also ordered a 2023 EQS 580. The day we were there was great. They were happy to take my money and sell me the vehicles. It wasn't until I went to pick up the Sprinter that things started to go terribly wrong. I could tell you the sorted details, but suffice it to say that the delivery of the sprinter was a nightmare. It was filthy! The service depart basically did nothing for the delivery of the vehicle. I was told to bring it back in a few days and they would detail it and make it right. The problem is that The vehicle went into service right away, and my business is a 55 minute drive (each way) from the dealership. I would have to pay my employee, and have them take time out of there day to take it back to the dealer. It took about 4 months to get it back to them for the detail. The purchase (order) of the EQS 580 was an entirely different matter. They took my $3000 deposit and I never heard from them again. I called several times and left messages with Jonathan, the desk manager, but apparently he does not like to return calls. To this day (about 5 months later) he has still never returned my calls. I did, however, speak to someone in mid December and inquired about the arrival of my 2023 EQS 580. The sales manger I spoke with said he had no idea where my vehicle was and could not locate it. He said it was probably sold to someone else. When I heard that I asked for my deposit to be returned. I was told that the $3000 deposit was non-refundable. Having been told that a vehicle I ordered in good faith, and gave a deposit for, was no where to be found, and that my deposit was non-refundable, I reached out to the General Manager. After explaining what happened he agreed to refund my $3000 deposit. Here we are over 5 months later and I still have not been refunded my deposit. I have no other alternative now, I will have to have our attorney get involved. Bottom Line: There are several Mercedes Benz Dealers in The Phoenix Market, go see one of them and stay away from MB of Gilbert. More