Mercedes-Benz of Gilbert

worst experience and worst treatment by the service advisor Kris Mason at this dealership. my sprinter van would not start and i was told by a local auto repair shop that i needed to get special parts advisor Kris Mason at this dealership. my sprinter van would not start and i was told by a local auto repair shop that i needed to get special parts at the dealership. my van was towed on sunday night to the street right outside the dealership fence. my van sat there for days and they ignored it. mind you, its a camper van that i currently live in full-time. this was an emergency walk-in, it was clear to me immediately that i was low priority to them. they would not diagnose my van until wednesday afternoon, after my father called Kris and begged him to help me get my van running again. unbelievably, they tried to charge me $1,300 plus tax for a starter and $255 for some new wires, they said maybe that was what it needed. days later i told them i found a shop nearby that would install the new starter for half the price that the dealership was asking. i told the dealership i would get my van towed out of their lot, to go to a local shop. to my surprise, Kris Mason handed me the keys and told me the van was actually starting and driving the whole time. they told me they repositioned the starter and got it to start up, days ago. so i was able to drive my car to an honest repair shop where they told me i didn’t actually need a new starter, i just needed a $10 battery cable. the dealership was trying to scam me for nearly $2,000 for a new starter that my van did not even need. for four days they had me thinking my van would not start, because they were so desperate for my money. so i camped in my van in their parking lot from sunday night to thursday afternoon, sleeping and peeing in their lot filled with their new cars. they had the keys inside the service center so i couldnt even try to start the van while i camping in it, waiting for them to fix it. Kris Mason and the manager of the dealership knew i was living in my van in their lot and still it was not urgent to them to diagnose my van, and they lied to me about my van. they withheld information from me. they were not honest with me the entire week. my experience with Kris was so unbelievably stressful and deceitful, i am terrified to step into a dealership again. this was truthfully the worst experience i’ve ever had with an company in my entire life. the lengths they will go to to take all your money is unbelievable More

Terrible customer service. Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quo Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quote I was given. I emailed her superior & advise how I was treated. Omar Robles was empathetic & apologized & made it right. He said they do work with the company but sent me back to Gale. I wished I had requested another sales person. I will never recommend Mercedes of Gilbert to anyone I know. Unfortunately The documents they sent have my DL# incorrect. I email them to advise & guess what, no response again. I had to contact another supervisor. This is ridiculous. Gale & Sam you need to work on your customer service skills. Do unto others as you have them do unto you! More

Brendan was great to work with. Very attentive to my needs and didn't try to oversell. It was a pleasure Brendan and I will refer all my MB enthusiasts friends to you. Very attentive to my needs and didn't try to oversell. It was a pleasure Brendan and I will refer all my MB enthusiasts friends to you. More

I was on the hunt for a new G63 and I was losing hope that I would be able to find one that fit what I was looking for until I found Dan Berkowitz at Mercedes in Gilbert. He was so helpful, professional, that I would be able to find one that fit what I was looking for until I found Dan Berkowitz at Mercedes in Gilbert. He was so helpful, professional, and knowledgeable about the G63 and their incoming inventory. I'm so grateful for him and everyone at the Mercedes in Gilbert. Thank you to everyone! I will absolutely be a customer for life. More

Chris Essor was so helpful , he was super friendly very knowledgeable. I will be back to him to buy my next car! knowledgeable. I will be back to him to buy my next car! More

Chris is a really nice and helpful salesman when I was looking for Mercedes Benz in Massachusetts. He is an asset to the company. looking for Mercedes Benz in Massachusetts. He is an asset to the company. More

I am a return customer and worked with Glenn Davis again to purchase of my new Mercedes Benz. Glenn was patient, knowledgeable, answered all of my questions, and worked with his manager to get the best deal to purchase of my new Mercedes Benz. Glenn was patient, knowledgeable, answered all of my questions, and worked with his manager to get the best deal for me. When you walk into this dealership, ask for Glenn and I guarantee that you won’t be disappointed! He’s truly the best. More

Gale was very helpful and I’m grateful she called me once the car I wanted came in. the car I wanted came in. More

Wonderful people, amazing place fast friendly service very hospitable! James JayJack was my salesman. The nicest man I've ever met! If they got something else I want I'll definitely go back! very hospitable! James JayJack was my salesman. The nicest man I've ever met! If they got something else I want I'll definitely go back! More