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Mercedes-Benz of Gilbert

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
3.7
357 Reviews
When you don’t want to settle for anything but the best, that’s where Mercedes-Benz comes in. These are more than just vehicles. A Mercedes-Benz is your office and your getaway all rolled into one. With luxury and performance, every Mercedes-Benz is a delight to drive and to own, and you can find your next Mercedes-Benz at Mercedes-Benz of Gilbert. We have a vast selection of new Mercedes-Benz vehicles including C-Class, E-Class, S-Class, GLA, GLE, and more. If you are looking for something that still has premium luxury but with a pre-owned price tag, then turn to our pre-owned inventory, where we have many Certified Pre-owned Mercedes-Benz models among other vehicles from other premium brands. At Mercedes-Benz of Gilbert, we are a full-service dealership. Not only will we be here for you when you are looking to buy a new or pre-owned vehicle, but we will also be here for you when that vehicle needs service. We want to take care of you from start to finish, and we will always take the time to treat you right. So if you need Mercedes-Benz service or maintenance, come to Mercedes-Benz of Gilbert. We are the team that you can count on. From our location in Gilbert, we can serve all the surrounding areas including Chandler Heights, San Tan Valley, and Queen Creek. Come by and see us at Mercedes-Benz of Gilbert today!
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3455 S Gilbert Rd

Gilbert, AZ

85297

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Showing 357 reviews

March 22, 2023

Chris Essor was so helpful , he was super friendly very knowledgeable. I will be back to him to buy my next car! More

by Jessielgrec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Essor
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March 16, 2023

Chris is a really nice and helpful salesman when I was looking for Mercedes Benz in Massachusetts. He is an asset to the company. More

by Nenen3895
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Essor
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March 01, 2023

I agreed to purchase a vehicle with this dealership. We settled on a price, we signed a contract and certified funds were recieved. Ive paid for an additional inspection they required and charges to ove More

by frsprings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Ajluni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Navarette, Chris Essor
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Mar 02, 2023 -

Mercedes-Benz of Gilbert responded

Thank you Ms. Springs for your feedback. We have looked into the circumstances regarding your purchase. I’m sure you can understand that given the substantial value of purchasing a vehicle, we as a dealer do not release any vehicles to any clients until all funds are verified and/or cleared. Along with verifying the funds, we also verify that all required documents are properly signed and completed. Given that we were shipping the vehicle to you across the country, a specified “delivery date” was not a date that we could guarantee. The date on the contract is a date that you entered into said contract and not a guaranteed delivery date, which was explained to you in great detail multiple times. During the entire transaction, we went above and beyond to satisfy all of your demands and worked with you to accommodate you every step of the way. We treated you with the same respect and courtesy that you treated us with. Upon our executive decision to terminate your transaction, we immediately made you whole on all monies that you paid for the transaction. We refunded your deposit, the inspection fee and the fee to overnight the check and sent you the documentation of each refund.

Mar 02, 2023 -

frsprings responded

I didn't have a problem with waiting, if that needed to happen. Everyone was not nice nor courteous and that includes being yelled out and hung up on by your staff. I answer questions that were posed to me. Starting an email with i don't know why you can't understand... is not acceptable treatment.i simply asked that the delivery date, which wasn't correct be updated. You breech a binding contract without any reason. You had a check in hand and the deal was done.i had no problem speaking to your staff that was respectful and courteous with me. Our contract has no clause that allows for termination and no part of our email thread states i would not wait. So I am reviewing my options regarding this breech.

February 27, 2023

I am a return customer and worked with Glenn Davis again to purchase of my new Mercedes Benz. Glenn was patient, knowledgeable, answered all of my questions, and worked with his manager to get the best deal More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Davis
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February 26, 2023

Gale was very helpful and I’m grateful she called me once the car I wanted came in. More

by Samu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gale Sedlak
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February 25, 2023

Wonderful people, amazing place fast friendly service very hospitable! James JayJack was my salesman. The nicest man I've ever met! If they got something else I want I'll definitely go back! More

by cruseinstyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James JayJack, Dan Berkowitz
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February 25, 2023

The dealership is clean and inviting. Everyone is very friendly and makes the customer feel welcome. More

by Kdmarcus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Navarette, Kyle Marcus
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February 24, 2023

Mercedes Benz Gilbert a great place to buy a new vehicle. Sales department very caring and easy to work with them. Sales person Arnold Lin was excellent and made our purchase of GLA250 very easy and great de More

by poonia9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold Lim, Kyle Marcus
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February 24, 2023

Worst experience I ever had, unprofessional, the financial department is a mess. Even i tried to talk to Mike G “the General manager” and he never replied back any of my 3 calls and voicemails . Ove More

by juanfcruz07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Tegge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Price, DeAndre White, Sean Moran, Sam Bobadilla
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Mar 02, 2023 -

Mercedes-Benz of Gilbert responded

Thank you for your review. We're sorry your purchase didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your purchase based on your user name. We also have no messages that you left for anyone in management about your purchase, let alone three messages. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around

Mar 02, 2023 -

juanfcruz07 responded

Of course we post that kind of information to wash your hands and clean your image! It is really shady the way you conduct your business. I cannot understand how you have a MB dealer license

Mar 02, 2023 -

Mercedes-Benz of Gilbert responded

We have not heard from you about your transaction as we do not have any record of you purchasing a vehicle or calling in. Please contact us and we will be happy to go over everything and do our best to turn your situation around. We cannot do anything for you via these reviews you keep posting that don't correspond to a transaction.

Mar 06, 2023 -

juanfcruz07 responded

Mercedes GLS Bought from De Andre. Deal with tara on financing as well as Sam. Ask your General manager Mike Tegge to listen to his voicemails get back to me if he wants to talk. He never replied back i dont know why he will do it now.

February 24, 2023

Very knowledgeable, great customer service, they had the exact SUV I wanted and easy to do business with! More

by tthielen51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gale Sedlak, Christian Gresens
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