Mercedes-Benz of Gilbert

James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James! More

Glenn Davis was extremely helpful and accommodating. He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of o He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of our GLA and coordinated the final paperwork and gave us an operating over view of the vehicle. Very good experience. More

This is my 1st time purchasing a Mercedes after 6 months; I am very unsatisfied with the professionalism and service. They basically sold me a car with defects that they were aware and weren’t disclosed to m I am very unsatisfied with the professionalism and service. They basically sold me a car with defects that they were aware and weren’t disclosed to me prior purchase. Then documented the defects in their system a week later after I purchased the car. This is my 4th time dropping the car off for the same reason (seat replacement and rattling noise in the dashboard) and with a new defect (windshield motor). My car has been in the shop since May 5th without any resolute. I’ve left several voice messages with the Sales Manager. Currently, I haven’t received any return calls from someone in leadership. I also requested the name and number for District or Regional Manager. I was informed they either don’t have access to that information or they are unable to give it to me. I am waiting someone in leadership position to give me a call. You have my number. I am the owner of the SL450 - that has been there for 20days. More

Where dreams and wishes come true, ask for Ed Frazen to make it happen and he will get it done! I had a very specific and difficult mix of features that I wanted in my new mercedes. Ed said give him a few make it happen and he will get it done! I had a very specific and difficult mix of features that I wanted in my new mercedes. Ed said give him a few minutes… and then he walked me out to the SUV that contained every feature I wanted plus more! I was so amazed! The whole process couldn’t have been easier. Ed listened and delivered!!! If you want a great buying experience ask for Ed! More

The sales person Gale was awesome made the purchase of a car easy fast and fun. They are just great. I would recommend shopping there again! car easy fast and fun. They are just great. I would recommend shopping there again! More

I’m from out of state and MB of Gilbert had the car I was looking for advertised on their website. I called Gale on Sunday, spoke about the car, the long-distance purchasing and titling details, and she sen looking for advertised on their website. I called Gale on Sunday, spoke about the car, the long-distance purchasing and titling details, and she sent some additional pictures and video. I flew in the next day, they picked me up at PHX, and the in-person meeting, car inspection, and test drive confirmed what Gale had already told and showed me. Easy process for my first time buying from out of state. Nice people. More

I was delivered my 22 GLC in May from the helpful and professional associates at the South Scottsdale location and knew it was the start of a great relationship with MB. However, now that the first servi professional associates at the South Scottsdale location and knew it was the start of a great relationship with MB. However, now that the first service has come due I needed to schedule time to take my new car in. I would’ve gone straight back to the South Scottsdale location but I cannot beat the fact that the Gilbert location is 5 min from my office. Not sure if my service advisor, Brandon, was having an off day but the entire experience was stressful, long, and borderline incompetent. I called the dealership a week in advance to schedule the appointment and let them know I will need a shuttle after my 8am drop off to take me to my office. I arrived at the dealership a week later at 7:50 thinking I’d be in shuttle shortly after 8 and go on with my day. No, they informed me the shuttle had just left for Queen Creek and it’ll be 30-40min until he is back. I’m understanding and knew that sucks but what could I do. I just said okay but I can’t wait too long. (Wish they would’ve had a loaner). I finally was driven around 8:30 and was told I will be called for a ride back once my vehicle was ready. Around 3:45pm I had not heard from the dealership. I called and the agent stated my service advisor was busy and would call me back. I waited until 4:20pm and haven’t heard back so I had a family member take me from my office to the dealership as I had a concert that evening and needed by vehicle. Once I arrived he was nowhere to be seen so I was seated in his office for about 10min. He informed me they were still working on the car inspecting the wheel (a concern I had them check for). He said I should have it ready within the hour. I was a little irritated because the car had already been there for 8 hours on a prescheduled detailed appointment. Once I was waiting in the customer lobby I noticed around 5pm the technicians just lifting my car and changing the oil. Brandon noticed me seeing this happen and said “hey they are just putting in the oil should be done soon”. Imagine my shock that work was just being done 9 hours after I dropped the car off. I said okay but this has been really inconvenient I’ve now been waiting almost an hour for what I thought was going to be a quick pick up. Another 20min goes by and I walk up to find Brandon to see if the car is ready and I cannot find him. I wait under the car park hoping to see him. I finally asked another employee “hey do you have a service manager?” He stated “he’s gone for the day what’s going on?” I said I am waiting for Brandon to tell me my car is ready. (At this point I see it parked up front). The other employee informs me Brandon has left for the day. The fact that he knew I was waiting and couldn’t have the courtesy to inform me he was leaving was beyond frustrating especially since it was already 5:30pm at that point. Not a great way to start out my service experience with MB. Heck - I had better service when I use to go to the Kia Dealership. Not sure I can trust coming back here. More

worst experience and worst treatment by the service advisor Kris Mason at this dealership. my sprinter van would not start and i was told by a local auto repair shop that i needed to get special parts advisor Kris Mason at this dealership. my sprinter van would not start and i was told by a local auto repair shop that i needed to get special parts at the dealership. my van was towed on sunday night to the street right outside the dealership fence. my van sat there for days and they ignored it. mind you, its a camper van that i currently live in full-time. this was an emergency walk-in, it was clear to me immediately that i was low priority to them. they would not diagnose my van until wednesday afternoon, after my father called Kris and begged him to help me get my van running again. unbelievably, they tried to charge me $1,300 plus tax for a starter and $255 for some new wires, they said maybe that was what it needed. days later i told them i found a shop nearby that would install the new starter for half the price that the dealership was asking. i told the dealership i would get my van towed out of their lot, to go to a local shop. to my surprise, Kris Mason handed me the keys and told me the van was actually starting and driving the whole time. they told me they repositioned the starter and got it to start up, days ago. so i was able to drive my car to an honest repair shop where they told me i didn’t actually need a new starter, i just needed a $10 battery cable. the dealership was trying to scam me for nearly $2,000 for a new starter that my van did not even need. for four days they had me thinking my van would not start, because they were so desperate for my money. so i camped in my van in their parking lot from sunday night to thursday afternoon, sleeping and peeing in their lot filled with their new cars. they had the keys inside the service center so i couldnt even try to start the van while i camping in it, waiting for them to fix it. Kris Mason and the manager of the dealership knew i was living in my van in their lot and still it was not urgent to them to diagnose my van, and they lied to me about my van. they withheld information from me. they were not honest with me the entire week. my experience with Kris was so unbelievably stressful and deceitful, i am terrified to step into a dealership again. this was truthfully the worst experience i’ve ever had with an company in my entire life. the lengths they will go to to take all your money is unbelievable More

Terrible customer service. Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quo Gale Saldlek & Sam Bobadilla are the worst salespeople I ever dealt with. Initially Gale said she never heard of My finance Co. & didn’t honor a quote I was given. I emailed her superior & advise how I was treated. Omar Robles was empathetic & apologized & made it right. He said they do work with the company but sent me back to Gale. I wished I had requested another sales person. I will never recommend Mercedes of Gilbert to anyone I know. Unfortunately The documents they sent have my DL# incorrect. I email them to advise & guess what, no response again. I had to contact another supervisor. This is ridiculous. Gale & Sam you need to work on your customer service skills. Do unto others as you have them do unto you! More