Mercedes-Benz of Gilbert

Clark smith has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! Works quickly and diligently to satisfy his clients. Highly recommend him! More

I recently had the pleasure of purchasing a stunning GLA 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales re 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales representative, went above and beyond to ensure that I had a seamless and satisfying car-buying journey. From the moment I stepped into the dealership, I was greeted with a warm and inviting atmosphere. The staff at Mercedes of Gilbert exuded professionalism, and their knowledge and passion for luxury cars were evident. Clark Smith, in particular, stood out with his exceptional customer service skills and in-depth understanding of the Mercedes-Benz lineup. Throughout the process, Clark was attentive to my needs and preferences. He patiently guided me through various models and options, taking the time to answer all my questions and address any concerns I had. His product knowledge was extensive, and he made sure I understood the features and benefits of the GLA 250 Benz thoroughly. What truly impressed me was Clark's transparency and honesty. He never pressured me into making a decision or upselling unnecessary add-ons. Instead, he focused on finding the perfect vehicle that aligned with my lifestyle and budget. It was evident that he genuinely cared about my satisfaction and long-term happiness with the purchase. Once I settled on the GLA 250, Clark expedited the paperwork process efficiently, ensuring that everything was in order. He also made certain that the vehicle was impeccably detailed and ready for delivery on the agreed-upon date. The entire experience was seamless, stress-free, and enjoyable. I am now the proud owner of a beautiful GLA 250 Benz, and I have Clark Smith and Mercedes of Gilbert to thank for making it possible. I wholeheartedly recommend visiting this dealership if you're in the market for a Mercedes-Benz or any other luxury car. Clark's exceptional service and the dealership's commitment to customer satisfaction make them stand out from the rest. In conclusion, my experience with Mercedes of Gilbert and Clark Smith was top-notch, and I couldn't be happier with my purchase. Thank you, Clark, for going the extra mile to ensure that I had a positive and memorable car-buying experience. You've gained a loyal customer, and I will gladly recommend you and the dealership to my friends and family. More

James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James! More

Glenn Davis was extremely helpful and accommodating. He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of o He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of our GLA and coordinated the final paperwork and gave us an operating over view of the vehicle. Very good experience. More

This is my 1st time purchasing a Mercedes after 6 months; I am very unsatisfied with the professionalism and service. They basically sold me a car with defects that they were aware and weren’t disclosed to m I am very unsatisfied with the professionalism and service. They basically sold me a car with defects that they were aware and weren’t disclosed to me prior purchase. Then documented the defects in their system a week later after I purchased the car. This is my 4th time dropping the car off for the same reason (seat replacement and rattling noise in the dashboard) and with a new defect (windshield motor). My car has been in the shop since May 5th without any resolute. I’ve left several voice messages with the Sales Manager. Currently, I haven’t received any return calls from someone in leadership. I also requested the name and number for District or Regional Manager. I was informed they either don’t have access to that information or they are unable to give it to me. I am waiting someone in leadership position to give me a call. You have my number. I am the owner of the SL450 - that has been there for 20days. More

Where dreams and wishes come true, ask for Ed Frazen to make it happen and he will get it done! I had a very specific and difficult mix of features that I wanted in my new mercedes. Ed said give him a few make it happen and he will get it done! I had a very specific and difficult mix of features that I wanted in my new mercedes. Ed said give him a few minutes… and then he walked me out to the SUV that contained every feature I wanted plus more! I was so amazed! The whole process couldn’t have been easier. Ed listened and delivered!!! If you want a great buying experience ask for Ed! More

The sales person Gale was awesome made the purchase of a car easy fast and fun. They are just great. I would recommend shopping there again! car easy fast and fun. They are just great. I would recommend shopping there again! More

I’m from out of state and MB of Gilbert had the car I was looking for advertised on their website. I called Gale on Sunday, spoke about the car, the long-distance purchasing and titling details, and she sen looking for advertised on their website. I called Gale on Sunday, spoke about the car, the long-distance purchasing and titling details, and she sent some additional pictures and video. I flew in the next day, they picked me up at PHX, and the in-person meeting, car inspection, and test drive confirmed what Gale had already told and showed me. Easy process for my first time buying from out of state. Nice people. More

I was delivered my 22 GLC in May from the helpful and professional associates at the South Scottsdale location and knew it was the start of a great relationship with MB. However, now that the first servi professional associates at the South Scottsdale location and knew it was the start of a great relationship with MB. However, now that the first service has come due I needed to schedule time to take my new car in. I would’ve gone straight back to the South Scottsdale location but I cannot beat the fact that the Gilbert location is 5 min from my office. Not sure if my service advisor, Brandon, was having an off day but the entire experience was stressful, long, and borderline incompetent. I called the dealership a week in advance to schedule the appointment and let them know I will need a shuttle after my 8am drop off to take me to my office. I arrived at the dealership a week later at 7:50 thinking I’d be in shuttle shortly after 8 and go on with my day. No, they informed me the shuttle had just left for Queen Creek and it’ll be 30-40min until he is back. I’m understanding and knew that sucks but what could I do. I just said okay but I can’t wait too long. (Wish they would’ve had a loaner). I finally was driven around 8:30 and was told I will be called for a ride back once my vehicle was ready. Around 3:45pm I had not heard from the dealership. I called and the agent stated my service advisor was busy and would call me back. I waited until 4:20pm and haven’t heard back so I had a family member take me from my office to the dealership as I had a concert that evening and needed by vehicle. Once I arrived he was nowhere to be seen so I was seated in his office for about 10min. He informed me they were still working on the car inspecting the wheel (a concern I had them check for). He said I should have it ready within the hour. I was a little irritated because the car had already been there for 8 hours on a prescheduled detailed appointment. Once I was waiting in the customer lobby I noticed around 5pm the technicians just lifting my car and changing the oil. Brandon noticed me seeing this happen and said “hey they are just putting in the oil should be done soon”. Imagine my shock that work was just being done 9 hours after I dropped the car off. I said okay but this has been really inconvenient I’ve now been waiting almost an hour for what I thought was going to be a quick pick up. Another 20min goes by and I walk up to find Brandon to see if the car is ready and I cannot find him. I wait under the car park hoping to see him. I finally asked another employee “hey do you have a service manager?” He stated “he’s gone for the day what’s going on?” I said I am waiting for Brandon to tell me my car is ready. (At this point I see it parked up front). The other employee informs me Brandon has left for the day. The fact that he knew I was waiting and couldn’t have the courtesy to inform me he was leaving was beyond frustrating especially since it was already 5:30pm at that point. Not a great way to start out my service experience with MB. Heck - I had better service when I use to go to the Kia Dealership. Not sure I can trust coming back here. More