Mercedes-Benz of Gilbert

This dealer cuts corners and knowingly deceives its customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am base customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am based out of town. Upon arriving the vehicle was not in the condition that was stated online or with Clayton on the phone/text/emails. Another issue was that I specifically declared our need for two keys and when I arrived we were given three sets and nothing was said about the keys. I returned home to find that only one of the keys was programmed to the vehicle. I took it to a local dealer here and the keys provided were unable to be programmed to the vehicle and would require a new ignition to get new keys. I attempted to get someone on the phone for several weeks only to be ignored. I finally heard from Omar Robles who was rude and unapologetic. Finally after threatening lawsuits they finally mail a check, but not without lying about previously sending it multiple times. Another issue that I have run into is that they lied about the history of the vehicle and having replaced the sliding door. Incredibly unfortunate situation and I would caution anyone working with these individuals and this dealer and its parent company. More

Brought in my 2017 Mercedes Benz C300 AMG line to Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appoin Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appointments on CPO work. I had to get up extra early before my work shift to make this work. They told me I have to spend $250 to initiate the diagnose to even look at the issue I am having with my C Class... Mercedes Benz of Chandler did not have such fee for evaluating prior issues I had on CPO work request and they had no problem providing me with a loaner car on weekends... What makes me mad even more is that my car was purchased at MB of Gilbert as a CPO vehicle... I will never use this dealership and only go to MB of Chandler. No wonder this place has a horrible ratings... More

Deandre has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with my car purchase. More

I just bought a beautiful 2018 Ram Longhorn from him. He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry More

Worst experience by the service department, John Hastings has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they claimed the car need software update, after leaving the car for for a day and half, I received the car back with the same problem. Texted John sharing my frustration with no response. Unprofessional ethics . More

Clark smith has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! Works quickly and diligently to satisfy his clients. Highly recommend him! More

I recently had the pleasure of purchasing a stunning GLA 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales re 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales representative, went above and beyond to ensure that I had a seamless and satisfying car-buying journey. From the moment I stepped into the dealership, I was greeted with a warm and inviting atmosphere. The staff at Mercedes of Gilbert exuded professionalism, and their knowledge and passion for luxury cars were evident. Clark Smith, in particular, stood out with his exceptional customer service skills and in-depth understanding of the Mercedes-Benz lineup. Throughout the process, Clark was attentive to my needs and preferences. He patiently guided me through various models and options, taking the time to answer all my questions and address any concerns I had. His product knowledge was extensive, and he made sure I understood the features and benefits of the GLA 250 Benz thoroughly. What truly impressed me was Clark's transparency and honesty. He never pressured me into making a decision or upselling unnecessary add-ons. Instead, he focused on finding the perfect vehicle that aligned with my lifestyle and budget. It was evident that he genuinely cared about my satisfaction and long-term happiness with the purchase. Once I settled on the GLA 250, Clark expedited the paperwork process efficiently, ensuring that everything was in order. He also made certain that the vehicle was impeccably detailed and ready for delivery on the agreed-upon date. The entire experience was seamless, stress-free, and enjoyable. I am now the proud owner of a beautiful GLA 250 Benz, and I have Clark Smith and Mercedes of Gilbert to thank for making it possible. I wholeheartedly recommend visiting this dealership if you're in the market for a Mercedes-Benz or any other luxury car. Clark's exceptional service and the dealership's commitment to customer satisfaction make them stand out from the rest. In conclusion, my experience with Mercedes of Gilbert and Clark Smith was top-notch, and I couldn't be happier with my purchase. Thank you, Clark, for going the extra mile to ensure that I had a positive and memorable car-buying experience. You've gained a loyal customer, and I will gladly recommend you and the dealership to my friends and family. More

James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James! More