Mercedes-Benz of Gilbert

It’s been almost two weeks and I’m still waiting on a back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said they can’t give me an estimate on when it will come in or whether or not my car is even drivable. When my husband said we have had better service at Kia, they stopped responding to us. No offers for a dealer car or any options other than waiting until they get around to it. Please go anywhere else. I thought getting a Mercedes would make repairs easier and that I would be treated well. I have had several other cars and all of those dealerships provide better customer service and repairs. Run away from this dealer. Go to chandler or better yet buy a car that doesn’t require weeks of not driving it due to a lack of a battery. More

Eddie at Gilbert Mercedes Benz is the BEST!!! He was quick, knowledgeable, polite and honest. I bought a Buick Encore from him, but will be coming back for a Mercedes! Thank you Eddie, you rock! quick, knowledgeable, polite and honest. I bought a Buick Encore from him, but will be coming back for a Mercedes! Thank you Eddie, you rock! More

Day 2 at the dealership. Bought a car yesterday, was so impressed that I brought back a family member to also pick up new Mercedes Benz today. This was a life changing experience for this family member who impressed that I brought back a family member to also pick up new Mercedes Benz today. This was a life changing experience for this family member who has never bought her own vehicle. Mike Tegge, GM and Paul Navarette in Sales once again (day 2 for me) showed true professionalism during this special day. Mike has made us along with Paul feel highly appreciated at the dealership again. More importantly today, the family member who never dreamed of owning a Mercedes was treated like royalty during the process to make getting her new vehicle even more special! Thank you again Mercedes Benz of Gilbert. More

Tara was great. Very professional and made signing paperwork very simple process, not to mention while signing your dollars away, pleasurable. Explained every step of the way in simplistic form. paperwork very simple process, not to mention while signing your dollars away, pleasurable. Explained every step of the way in simplistic form. More

Clayton Griggs is a top of the line Mercedes salesman. He made the process smooth and fun. He made sure we walked away as satisfied as possible. I highly recommend him and Mercedes Benz of Gilbert. made the process smooth and fun. He made sure we walked away as satisfied as possible. I highly recommend him and Mercedes Benz of Gilbert. More

If I could give the dealership 0 stars I would. I contacted the dealership on Feb 11th. Trying to buy a 2021 CPO and get it shipped to Miami. Roger Vazquez got assigned to my inquiry. I have receive contacted the dealership on Feb 11th. Trying to buy a 2021 CPO and get it shipped to Miami. Roger Vazquez got assigned to my inquiry. I have received absolutely no information from Roger Vazquez , He would not respond to my emails nor call me back. Feb 12th I emailed Omar Robles complaining about absence of communication from Roger Vazquez and roger was replaced with Garrett Ferraro. Garrett did respond to my messages and phone calls but responses were usually incomplete, incorrect, or the usual used car salesmen response "let me check." Sometimes I would get a response on my third message " We had customers in the dealership, I could not respond. " Good for you. And who am I ? A bother? He finally had time to give me his best and final price for the vehicle that I accepted and asked to start the paperwork. Two days passed and I have not heard from Garrett, I emailed him asking if the deal was off. He responded that the deal was not off, but he was very busy in the dealership and had a lot of customers. Again, who am I? He finally sent me a credit application, then another 24 hours passes an not a sound out of Garrett. I ping him again, and he responds: you did not include a copy of DL and insurance. Did you aske me to include it Garett? Do you expect me to read your mind and constantly remind you to get back to me? Emailed copy of DL and insurance, Garett disappears for another 24 hours. He finally emails me a deposit contract, non refundable deposit contract, that basically states that I have to buy a car of such and such vin and if I dont they keep my deposit. I emailed back to him asking to modify the one sided form to include car price and all the terms of the deal. What is stopping Garrett form charging me a million dollars for the car, i obviously not going to buy, and keep my deposit ? He emails back to me stating that he understood my concerns and will modify the form. Today is Feb 17th, SEVEN days after I contacted the dealership and we are nowhere with the purchase. Garrett finally emailed me the "modified" deposit contract that now states that I have to buy the car for unspecified amount of money or they keep my deposit. Deposit becomes refundable once financing kicks in. Who would sign something like that? Dont contract include terms? Once again, what is stopping Garrett from trying to give me the car for a ridiculously high price and keep the deposit when I refuse? The key to any deal is an ability to walk away from it. This is a business transaction, not a waste of my time. 7 days of my life wasted on reminding Garrett and company to get back to me and sell me the car. Why am I doing it? If they don't want my business I will take it somewhere else. Classical bad sales practice: deception, ignorance, and a complete waste of time. Never again would I deal with these people. More

This is one dealership I enjoyed going to the people was Awesome the staff and greeters, But most of all Paul and Tara are not just sale people they treat you like family letting u know what's possible and Awesome the staff and greeters, But most of all Paul and Tara are not just sale people they treat you like family letting u know what's possible and what's not possible but you see there care about u as a person and not a sale they put me and my wife in Mercedes-Benz so we have two New addition to the family cause of there hardwork and commitment to make me and my wife happy love u guys and keep up the good Work everyone in my neighborhood want one...lol More

I'm thrilled to be part of the Mercedes family now. My husband bought from your dealership several years ago and as I tired of my Infiniti he encouraged me to consider a Mercedes. From our first time on t husband bought from your dealership several years ago and as I tired of my Infiniti he encouraged me to consider a Mercedes. From our first time on the lot to the delivery today it has been clear that attention to detail and service at Mercedes of Gilbert is at another level! We worked with Paul Navarrette and he was wonderful! Very professional and personable... And patient as I wasn't sure what I wanted. 😊 He had great detailed answers to my questions. It was a pleasure working with him throughout the process. I never felt pressured and always felt valued. Please let Paul know how much I appreciate his professionalism and attention to detail. More

Jaime was amazing Made my car buying experience Jaime was amazing Made my car buying experience fantastic Please go see him his customer service was second to none! Love my car thank you Jaime was amazing Made my car buying experience fantastic Please go see him his customer service was second to none! Love my car thank you More

Garrett sets the highest standard for customer service! From our first interaction thorough the purchase of my vehicle and beyond he has been professional, beyond courteous and always available. Garrett, C From our first interaction thorough the purchase of my vehicle and beyond he has been professional, beyond courteous and always available. Garrett, Charles and Tara made my experience enjoyable and stress-free. I know there are other Mercedes dealerships in the area but Mercedes Benz of Gilbert is the very best. More