Mercedes-Benz of Gilbert

Sales department was great, however; the service assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at assistant Kim was beyond incompetent. Doesn't check the vehicle before returning it with obvious issues making it up to the customer to discover at a later date along with being absolutely rude. The general "manager", Mike, has a horrible attitude even when his staff has very obviously done a quite poor job. I would purchase here again for a great deal, then take my vehicle elsewhere for servicing because they will absolutely lie to you and run you around before finally doing what they agreed to do initially. Awful experience from two people who should never be customer-facing. More

Slick (greasy) operation. Referring to salesman GARRETT FERRARO, my 16 year old daughter said “What a xxxxxxxxx”. Couldn’t have said it better. FERRARO, my 16 year old daughter said “What a xxxxxxxxx”. Couldn’t have said it better. More

I have purchased two Mercedes through Glenn Davis as sales representative. He is always professional, efficient and addresses any concerns or needs immediately and fully. He goes the extra mile to be sales representative. He is always professional, efficient and addresses any concerns or needs immediately and fully. He goes the extra mile to be certain that his customers are fully satisfied with their purchase and the process. More

I was very pleased and impressed with the salesperson and dealership with my car purchase. On a scale of 1-10 they were a 10 dealership with my car purchase. On a scale of 1-10 they were a 10 More

jamie was awesome and very helpful on helping me find my new car. he answered all my questions and concerns. i was super nervous he made me feel at ease new car. he answered all my questions and concerns. i was super nervous he made me feel at ease More

The dealership staff were great and patient, helped me to make my decision to purchase a car. make my decision to purchase a car. More

Once they sell you a car, you’re on your own. No customer service. Have reached out to not only john Ajluni the sales rep, but also the GM. Pretty sad. I would not buy from them again. service. Have reached out to not only john Ajluni the sales rep, but also the GM. Pretty sad. I would not buy from them again. More

This is the 2nd car we’ve purchased from this location. The 1st car AC just wouldn’t work. After bringing the car in too many times to service, we traded in. This time whoever did our paper work did not in The 1st car AC just wouldn’t work. After bringing the car in too many times to service, we traded in. This time whoever did our paper work did not include everything from the previous sale which is what we were told. Just save yourself the headache and time, buy somewhere else with a team who isn’t just trying to make a sale but someone who truly stands for their product and services. More

Horrible service, making no effort to honor scheduled appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored an appointments or return calls. Makes the car purchase a huge disappointment. Will have to travel to Scottsdale Mercedes to get appointments honored and phone calls returned. Seems like once they get your money, you’re old news. More

I’ve worked with Mr. Glenn for 2021 GLE350 4 Matic. He is a very professional sales with proactive attitude. I really appreciate his prompt response. a very professional sales with proactive attitude. I really appreciate his prompt response. More