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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
523 Reviews
Call Service Center (512) 930-6150

523 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 09, 2024

It's the best Mercedes-Benz dealership around. Everyone that works there is top notch. More

by dshaffer4369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Mercedes-Benz of Georgetown responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

October 03, 2024

GT MB has done all the work on my "new" LTV Unity. I'm 3rd owner of this Sprinter based rv with prior owner doing all maintenance & repair at Georgetown MB. After usual maintenance on cooling and tran More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Mercedes-Benz of Georgetown responded

Hi Patrick, thank you for taking the time to leave a review for us at Mercedes-Benz of Georgetown. We're happy we could meet your expectations! We look forward to your next visit! Take care!

October 02, 2024

Georgetown Dealership Service Consultant (Jay) is very knowledgeable and professional. He goes beyond to ensure my car is serviced properly. More

by DST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

I like how Jay kept me updated on my vehicle while it was being serviced. More

by Shelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

Hello Shelly, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Brought in my car for service , and they could fix it right. Had to leave my car for more than 4 days, buying an expensive car to not be able to drive it .not Worth it. More

by lopez835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Fontenot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Mercedes-Benz of Georgetown responded

lopez835, I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered due to the extended wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Adam Fontenot Service Director afontenot@mbofgeorgetown.com

September 29, 2024

The employees at this dealership are very friendly, knowledgeable, helpful, and professional. They are easy to deal with. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Sylvia responded

I recently took my E350 Mercedes for "B" Service. Jay Derkacz was my service advisor and did an excellent job of communicating while I was there on the status of my car. When I paid, he even took it upon himself to find a $50 discount that could be applied to one of the services performed. I was also able to use a "special offer" on Service B that the dealership was offering. I was very pleased with the service and felt that Jay did a great job. Benjamin was my salesman when I purchased my car. He continues to be very helpful when I have had any questions about my car.

September 29, 2024

Quick response time and keep me updated on everything that's going on with my car More

by harrisroomandboard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2024

Uodates on the status of my repairs wasn’t good with my first service advisor. More

by Desmond1x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for your review. We’re sorry to hear the communication fell short during your repairs. Your feedback is important, and we’ll make sure to address this with our team to provide better updates in the future.

September 27, 2024

Dealings were unacceptable. Never coming through with anything they said they would do making harder on customer. More

by Mrolympia007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrod Dozier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richey Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fouad Batlouni
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Mercedes-Benz of Georgetown responded

We apologize for the negative experience you had. Your satisfaction is important to us. Please contact us directly so we can address your concerns and find a solution. Pace Bixler, General Manager pbixler@mbofgeorgetown.com

September 23, 2024

My experience today at the dealership went very well my service advisor is exceptional. He is very knowledgeable about my car’s service needs. He is most courteous and patient with my questions and conce More

by Lawrence Buxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2024 -

Mercedes-Benz of Georgetown responded

Hi Lawrence, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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