Mercedes-Benz of Georgetown - Service Center

Service is slow (1month) Returned car…no car jack or spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doe spare tire any longer. They don’t know where it went. Richie and Jay were great. However, I now have to replace my spare tire and jack. Mercedes doesn’t program the fob for older cars if you have to change your key. Now I have to do everything manually. Being a woman, it’s a safety issue for me. When I’m out and have to unlock my car, I no longer am able to push a button to lock or unlock my car. Instead I have to take the manual key out of the fob to lock, unlock or open the trunk. Rediculous!!! I’ll make the drive to a different dealership going forward. More

My rep helped me navigate a complex situation and made real effort to help me problem solve and make my life easier. real effort to help me problem solve and make my life easier. More

Didn’t fix the problem! ! Can’t believe they couldn’t tell that it still existed. ! Can’t believe they couldn’t tell that it still existed. More

Quick and easy servicing. Have been going to Georgetown for the past few years and couldn’t see myself getting my car serviced elsewhere. My advisor Jay was amazing! Have been going to Georgetown for the past few years and couldn’t see myself getting my car serviced elsewhere. My advisor Jay was amazing! More

Toooooo many employees! Most r all men. Not good. Not good at all. I see only a handful of women each time i go . Including today. I paid almost $800 today . I t Most r all men. Not good. Not good at all. I see only a handful of women each time i go . Including today. I paid almost $800 today . I thought my tires got rotated. Your invoice says rotate tires (only where applicable?????). Meaning? Toooo expensive. Did they rotate my tires or not? I live almost 2 hours away. Doesn’t say if they were rotated or not. Why? I’m a single woman on the road . Paying this much money and not getting all done then my price should be lower? Where r my coupons u use to send me in the mail? For service. My car only has 13, 559 miles on it. You need to hire more women . Quite a few of all these guys r just standing around. More

I was attended by Mr Drew. Mackenzie he was very nice and helpful. He made sure my car was inspected and washed and returned to me very quickly. I had a very enjoyable visit an Mackenzie he was very nice and helpful. He made sure my car was inspected and washed and returned to me very quickly. I had a very enjoyable visit and I thank him and the dealership for having a great employee More

Not satisfied with the service I received. Work performed was not what i was requested Work performed was not what i was requested More

Next day drop off and quick repair. They gave me an Uber home and delivered early next day! They gave me an Uber home and delivered early next day! More

Great service whenever I get my car service at this location. I’m happy with this dealership location. I’m happy with this dealership More

Slipped me in to get oil change at last minute and reviewed all my options. Great tech support, Nick Pope, and advisor Jay. reviewed all my options. Great tech support, Nick Pope, and advisor Jay. More