Mercedes-Benz of Georgetown - Service Center

Service My first service experience with the dealership was pleasant from the time that I dropped my car off. I received a text with a follow up phone call st My first service experience with the dealership was pleasant from the time that I dropped my car off. I received a text with a follow up phone call stating the status of my car. One disappointment my husband said my car smelled like it had been cleaned with sour towels. I had to put an air fresher to absorb the odor. More

Always Great Service It’s hard to find a dealership that makes you feel happy and satisfied. Sometimes dealership push it to the limit in maximizing the bill and not best It’s hard to find a dealership that makes you feel happy and satisfied. Sometimes dealership push it to the limit in maximizing the bill and not best interest of the customer. Georgetown Mercedes always demonstrates honest customer service. Local shops are just as expensive as dealerships these days and becomes more expensive if they give you wrong diagnosis or sell services that you don’t need. More

Jeff Greary is the best at what he does everyday. Jeff Greary is number one in my book and if anyone comes in contact with him would say the same!!! His professionalism is the greatest you can count o Jeff Greary is number one in my book and if anyone comes in contact with him would say the same!!! His professionalism is the greatest you can count on Jeff to give you all the details and be honest with you. More

Good Services. Mercedes Benz Georgetown management cares about quality care work and customers. The waiting environment is great and helped with sales rep as well. Mercedes Benz Georgetown management cares about quality care work and customers. The waiting environment is great and helped with sales rep as well. They rep will explain everything before any maintenance to be done for your peace of mind. My rep was very friendly. A+++ More

Excellent customer service From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a great place to get some Work done while my service was being done. More

ML 350 A service Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I cal Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I called twice, was told driver would pick me up any minute, but continued to wait. It is good that the shuttle service is provided, however, you can’t make customers wait 45 min. I think the driver decided it was time for lunch. More

Great experience today. I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he checked to see if one was available, which it was, so I was able to take care of my errands while the car was being serviced. I really appreciated that. Mr. Kelley is always very nice! More

Super dealership Dealership is very professional and had me oit of there in 20 mins. Great loaner and communication. Kept me up to date on the status of my car. Will b Dealership is very professional and had me oit of there in 20 mins. Great loaner and communication. Kept me up to date on the status of my car. Will be back again soon. More

Awesome dealer servicing experience Usually we think dealers charge a lot but not this location. I went for tail lights not working. It got fixed for very reasonable rate. Very happy wit Usually we think dealers charge a lot but not this location. I went for tail lights not working. It got fixed for very reasonable rate. Very happy with service manager Amber Dalton who explained patiently. (not the kind of attitude - do it or go somewhere else). More

Tom Ballou- careing beyond the job. Brought my sprinter in the shop because of a check engine light. Could be worse timing as we will only a few days after hurricane Harvey hit the Texas Brought my sprinter in the shop because of a check engine light. Could be worse timing as we will only a few days after hurricane Harvey hit the Texas coast and we were planning to help bring food and supplies to rockport. Tom understood the urgency and not only was able to fix everything in a day but also had spoken to his manager about the situation and they wanted to participate in the relief efforts by discounting my repairs for a good cause. Thanks you Tom and the entire team! I will always use Mercedes benz of Georgetown! More