Mercedes-Benz of Georgetown - Service Center

Not a luxury experience. Troubles at all parts of my experience. I made an appointment yet it took 30 minutes to get checked in. Work that was supposed to take 5 hours took 7 Troubles at all parts of my experience. I made an appointment yet it took 30 minutes to get checked in. Work that was supposed to take 5 hours took 7. I was not updated on the progress I had to chase down the service rep for updates. When I was leaving my car was placed in a spot where I could not get out. I had to back up while two employees argued. Avoid this place too much to do with not enough staff. Try other luxury brands. More

On a road trip. Had tire failure. They got us back on the road quickly. Had tire failure. They got us back on the road quickly. More

Always satisfied with all departments at MBOGTX. Amanda H is the best service advisor in the business Amanda H is the best service advisor in the business More

Easy to set up service appointments. The expert answers all my questions with patience. Loaner car is excellent. The expert answers all my questions with patience. Loaner car is excellent. More

I have known this Georgetown Mercedes location to rank high in friendliness, promptness, and professionalism. high in friendliness, promptness, and professionalism. More

It has a very nice & professional staff. They waiting area is large & comfortable, it would be incredibly nice if it had a barista & bakery/snack area. It only has a self serve spot with onl They waiting area is large & comfortable, it would be incredibly nice if it had a barista & bakery/snack area. It only has a self serve spot with only water & a few can drinks. This place would absolutely be elevated by a full time barista. More

Great customer service from the Manager Daniel, and Service Manager Adam. It’s my go to dealership. Service Manager Adam. It’s my go to dealership. More

Daniel kept me informed and vehicle repaired within the quote. A loaner car was provided. quote. A loaner car was provided. More

Great staff very friendly. Greeting you with à smile helps à lot spécial If coming à long ways for services. I likes the services départements, is your big Applepie of à de Greeting you with à smile helps à lot spécial If coming à long ways for services. I likes the services départements, is your big Applepie of à dealership. More

OsMary was awesome and she’s extremely passionate about customer service. Thankful for her level of customer service support customer service. Thankful for her level of customer service support More