Mercedes-Benz of Georgetown - Service Center

No one is available to help I called ahead to pick up some accessory/ parts for my new vehicle, and was encouraged to come in bc they had them in stock instead of waiting for the I called ahead to pick up some accessory/ parts for my new vehicle, and was encouraged to come in bc they had them in stock instead of waiting for them to ship. I drive out there and the dealership is an absolute mess due to their remodeling; They really should have temporarily shut down or set up someone else because there is no one where to park and the lot is an absolute mess. Despite calling ahead, my parts were not pulled and ready for my pick up AND, more importantly, I couldn't get anyone to help me at all. I stood there for 20 minutes without as much as an acknowledgement; Understandable if they were working with customers but these guys were shooting the breeze & gossiping with each other. When I told a salesman on my way out that I was angry with the lack of customer service, he shrugged it off but it prompted no other response from him. Thank you for showing me who you really are Mercedes of Georgetown, I know where I won't be spending even a penny of my money. More

Scam, Liars and Thieves As of today my car have been in service for 31days was given a loaner car . The loaner car was stolen . I have been out of a car for 6 days .Mercedes As of today my car have been in service for 31days was given a loaner car . The loaner car was stolen . I have been out of a car for 6 days .Mercedes is now trying to keep my car in service for ransom stating I need to pay my deductible before they release my car Daniel Riechter stated his manager Dan Warren advised him not to release my car. More

Stress free! Amazing, He was the only one that help us, Made our day go by smother with his ability of getting information & removing weight of us. Thanks again. S Amazing, He was the only one that help us, Made our day go by smother with his ability of getting information & removing weight of us. Thanks again. See you soon. I rate his service a 10 star! Steve Ziegler. More

Excellent service and punctual schedule Can’t find any auto services better than Mercedes Benz Of Georgetown. Extremely courteous and professional with all personnels from leaving your car Can’t find any auto services better than Mercedes Benz Of Georgetown. Extremely courteous and professional with all personnels from leaving your car with the attendance, All the way up to the service manager. I rate the MB service department as five star More

Service I am very pleased at the professionalism of the team and the organization of the company. I would recommend the company to everyone I have taken my c I am very pleased at the professionalism of the team and the organization of the company. I would recommend the company to everyone I have taken my car to this dealership many times and I am always pleased when I leave. More

Best Customer Service Ever! I’ve been going to Mercedes Georgetown for nine years, and am always very pleased with the vehicle, and customer services. Thank you, Mercedes Georget I’ve been going to Mercedes Georgetown for nine years, and am always very pleased with the vehicle, and customer services. Thank you, Mercedes Georgetown!!! More

Mb service It’s always pleasant having my vehicle serviced here. Thanks to all staff at mb Georgetown service department for great service. keep up the good wor It’s always pleasant having my vehicle serviced here. Thanks to all staff at mb Georgetown service department for great service. keep up the good work! More

Very nice service Adam and Kevin are great people , very nice and fast servic. They are very helpful with any problem and hepedbwith solutions with my suv service Adam and Kevin are great people , very nice and fast servic. They are very helpful with any problem and hepedbwith solutions with my suv service More

Great Service Coordinator.....Wendy Great service from Wendy completed ahead of schedule and no pressure on getting the loaner back before agreed even though completed ahead of time. Bo Great service from Wendy completed ahead of schedule and no pressure on getting the loaner back before agreed even though completed ahead of time. Bought my ML 350 and my son recently bought his C300 from you guys as well....two happy clients. I travel from Lakeway to have my service work done...that's how good the whole team are!!! More

Regular scheduled maintenance Great service, on time, professional and my car was spotless. The service team from arrival to departure is friendly. I used a loaner car and it was e Great service, on time, professional and my car was spotless. The service team from arrival to departure is friendly. I used a loaner car and it was easy, convenient and ready. More