Mercedes-Benz of Georgetown - Service Center

It's amazing how some things don't change. If I could give minus stars I would. I have just had the most regrettable experience at any car dealership I have ever had at Mercedes-Benz of George If I could give minus stars I would. I have just had the most regrettable experience at any car dealership I have ever had at Mercedes-Benz of Georgetown, TX. On February 13, 2023 I took my car into the service department at this dealership because the outer fuel flap on my C-300 had broken off. My service advisor, Irlanne Pollard, took me through an ordeal that lasted 42 days for this issue to be resolved. After the initial fuel flap bracket was replaced on February 13, the outer fuel flap was supposed to have been sent out to a body shop to be painted to match the vehicle. The short story is that Irlanne told me 3 different times that the fuel flap was still in the service department, but it was being sent out for painting. She would lie several times during this time frame about the status, and on one occasion left me a voicemail that there would be no additional charges. However, on March 27th, 42 days after I initially took my vehicle in to correct this issue, she called me to let me know they finally had the replacement part back and ready for installation. Guess what, her final lie, where she said there would be no additional charges, was once again a falsehood, as she charged me anyway and had a security guard stand in front of my vehicle so I could not leave the service department area. What makes this service department what it is, and what it stands for, is management. Since this dealership is independently owned, they can set their own standards, regardless of how low they are. Neither the Service Director, Dan Warren, or the General Manager, Rhonda Zanka take any interest in issues like this. Their philosophy is ignore, ignore, ignore, and the complaint will go away. It's sad that in Georgetown, TX, the MB senior staff do not value customer service to be important enough to make the necessary changes that will make this an elite dealership. In response to my complaint, Dan Warren completely disregards the issues, but rather states that he and the General Manager Rhonda Zanka, who completely insulates herself from any customer communication, are committed to customer satisfaction. What a lack of integrity by these people. More

Ridiculous 1K oil change! I went to this location for routine service (oil change and alignment). I had to wait 5 hours for them to finish, so my wife took her car in the next I went to this location for routine service (oil change and alignment). I had to wait 5 hours for them to finish, so my wife took her car in the next time. She did same routine service next time and they charged her $890 for an oil change, wipers, and an air filter! Premium car. Premium crooks. More

Price quoted from their service department in advance was incorrect once I arrived for my appointment. Also time required to do service (1.5-2 hours) was also incorrect as I was told 3.5-4 once I arrived. incorrect once I arrived for my appointment. Also time required to do service (1.5-2 hours) was also incorrect as I was told 3.5-4 once I arrived. A ride was offered and accepted. Requests to speak or leave a message for Dept. Head - Adam Fontenot was not possible. I did leave a phone message that has not been returned. More

Alex Adams, service advisor in the service department is amazing! He always goes above and beyond the call of duty to make sure I'm taken care of. amazing! He always goes above and beyond the call of duty to make sure I'm taken care of. More