Mercedes-Benz of Georgetown - Service Center

The service team, especially Jarrod, keeps my MB in perfect operating condition. Jarrod stays on top of the process keeping me informed from start to finish. He makes me feel very valued. perfect operating condition. Jarrod stays on top of the process keeping me informed from start to finish. He makes me feel very valued. More

Love the communication over multiple mediums to take car of my car. They are just enough and not to much with deals I appreciate. I also love the staff. They've always been over the top courteous. of my car. They are just enough and not to much with deals I appreciate. I also love the staff. They've always been over the top courteous. More

Went in for yearly maintenance and Texas state inspection. We live in a different county which would have cost 7.00 but had to pay 18.50 —— the county rate for the dealer location. Wish someone inspection. We live in a different county which would have cost 7.00 but had to pay 18.50 —— the county rate for the dealer location. Wish someone said something about that. Also a tag with gps tracker was left in car. Now I have to call them for return of item. More

Great service My service advisor Jarrod wasvkind and helpful. He also secured a loaner car for me helpful. He also secured a loaner car for me More

I literally came home after finishing A service and my dash board is alarming low tire pressures in all 4 tires. I wish you guys checked the tire pressures and optimized them. Isn’t it part of your servic dash board is alarming low tire pressures in all 4 tires. I wish you guys checked the tire pressures and optimized them. Isn’t it part of your service? Quite disappointed. More

Reliable, relateable ,kind, courteous, responsive, accommodating,,thorough, respectful,excellence. Jarrod is the best service advisor. accommodating,,thorough, respectful,excellence. Jarrod is the best service advisor. More

Prompt, comprehensive service. Service providers are very attentive to customer needs. Very satisfied with my Sprinter service. Service providers are very attentive to customer needs. Very satisfied with my Sprinter service. More

Excellent service department, Darrel is great. I was able to get in very quickly, with a loaner, and they turned everything around right away. I was able to get in very quickly, with a loaner, and they turned everything around right away. More

Not a luxury experience. Troubles at all parts of my experience. I made an appointment yet it took 30 minutes to get checked in. Work that was supposed to take 5 hours took 7 Troubles at all parts of my experience. I made an appointment yet it took 30 minutes to get checked in. Work that was supposed to take 5 hours took 7. I was not updated on the progress I had to chase down the service rep for updates. When I was leaving my car was placed in a spot where I could not get out. I had to back up while two employees argued. Avoid this place too much to do with not enough staff. Try other luxury brands. More

On a road trip. Had tire failure. They got us back on the road quickly. Had tire failure. They got us back on the road quickly. More