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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
595 Reviews
Call Service Center (512) 930-6150

595 Reviews of Mercedes-Benz of Georgetown - Service Center

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November 07, 2023

First time customer. Had no idea what to do. They worked with me explaining each step. I was very pleased. More

by Rogergoodfellow361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Burnett
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Nov 09, 2023 -

Mercedes-Benz of Georgetown responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business. We look forward to the opportunity to assist you again in the future!

November 07, 2023

Great customer service, professional service, answer all concerns/feedback, results oriented and meticulous and motivated More

by andre.beamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
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Nov 09, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Adam, my service advisor, is awesome. Very knowledgeable! Excellent service. I would highly recommend asking for him. More

by cristy.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
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Nov 07, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Adam provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 03, 2023

Good and professional. Suggested the options with video. Easy to understand what needs to be done. Nice More

by Osamu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Nov 07, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 02, 2023

I would like to give a better review but this time the visit didn’t go so well. They had my car for two weeks. They had the list that we needed fixed. Got the car back finally only because we were trading More

by Srwatx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel - service manager
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November 02, 2023

Excellent service and customer care! Everyone was courteous and efficient! I will always be a MB of Georgetown customer! More

by janet.hewlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Nov 04, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Mercedez of Georgetown is the best. Service center is very thorough and Jarrod is a great rep to have. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Nov 03, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that you consider Mercedes of Georgetown to be the best and that their service center is very thorough. Having a great representative like Jarrod can certainly enhance your overall experience. We appreciate your business and look forward to serving you again in the future!

October 31, 2023

If you’re a single woman, do not go here. It is very masculine energy and a woman should know her place attitude More

by Jmariesalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the sales guys name. I was inquiring about purchasing a G Wagon while my car was being serviced. This is not the first time I’ve been treated like I was equal , Hector Dominguez, Richey Barnes, Adam De Leon, Robert Diaz, Samantha Burnett, Melissa Coreas, Danielle Doyle
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Oct 31, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this experience you had during your visit. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

October 30, 2023

Very clean and efficient- no waiting for drop off or pick up and Jay was super helpful More

by Salliemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Georgetown responded

A clean and efficient service experience with no waiting for drop-off or pick-up is a great testament to the quality of service you received. It's also wonderful to hear that Jay was super helpful in assisting you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

The service was great, advisor she nice, friendly & helpful.. I have no issues at all More

by Huong Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Georgetown responded

We are glad to hear that you had a positive experience with the service and the advisor. It's always great when you receive excellent customer service and assistance. We appreciate your business and look forward to assisting you in the future.

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