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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
524 Reviews
Call Service Center (512) 930-6150

524 Reviews of Mercedes-Benz of Georgetown - Service Center

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September 23, 2023

Excellent service. Very satisfied. Service assistant was great. Thank you for the follow up. Excellent. More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ilanna
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly excellent! We thank you for your business and look forward to your next visit!

September 22, 2023

Quick and excellent service! ! Customer service was great. I was comfortable and all the available amenities made the wait a breeze! More

by Keshone R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

Friendly, improved service, loaners available, discount provided for preferred owners. Good text communication to update on service progress. More

by robynfader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

Service dept was fantastic. Was able to drop offf on Sat and had back by Tues at noon. Quick diagnosis and repair. Great team More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

Mercedes-Benz of Georgetown appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

September 21, 2023

All parties including Adam were quality ppl delivering exceptional customer service as well as timely help More

by kymalex4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel although promoted has continued to be helpful when I have issues and I appreciate that since I have dealt with him for years
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

Good communication, quality work, service advisor very professional. On schedule completion, modern service area and waiting room. More

by JSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 20, 2023

Very nice employees/ washed my car which was nice! My only complaint no loaner car 😒 I love having loaner! Customer with AMG got one, Made me feel that since my Benz wasn’t expensive enough I didn’t More

by Viktorea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (512) 930-6150. I look forward to speaking with you. Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com

September 20, 2023

Great customer service and Richie was great working with as always. Very accommodating and keep me up to date with the progress of my service. More

by gfreeny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words about Richie! We're delighted to hear that you consistently have a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 17, 2023

They have the best mechanics and service advisors. My car always performs much better after service done at Mercedes of Georgetown. More

by barlyredsar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Lynette Rich
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Sep 21, 2023 -

Mercedes-Benz of Georgetown responded

We are delighted to hear that you've consistently experienced improved performance in your car after service at Mercedes-Benz of Georgetown and that you have high regard for our mechanics and service advisors. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 16, 2023

Fantastic Service Department. They go above and beyond to take care of each customer. I won't take my Mercedes anywhere else. More

by Xviper006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Amanda Hares
Report | Print
Sep 21, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear that you find the Service Department to be fantastic and that we go above and beyond to take care of each customer. We appreciate your business and look forward to serving you again in the future!

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