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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
467 Reviews

467 Reviews of Mercedes-Benz of Georgetown - Service Center

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September 20, 2023

Great customer service and Richie was great working with as always. Very accommodating and keep me up to date with the progress of my service. More

by gfreeny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words about Richie! We're delighted to hear that you consistently have a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 17, 2023

They have the best mechanics and service advisors. My car always performs much better after service done at Mercedes of Georgetown. More

by barlyredsar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Lynette Rich
Sep 21, 2023 -

Mercedes-Benz of Georgetown responded

We are delighted to hear that you've consistently experienced improved performance in your car after service at Mercedes-Benz of Georgetown and that you have high regard for our mechanics and service advisors. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 16, 2023

Fantastic Service Department. They go above and beyond to take care of each customer. I won't take my Mercedes anywhere else. More

by Xviper006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Amanda Hares
Sep 21, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear that you find the Service Department to be fantastic and that we go above and beyond to take care of each customer. We appreciate your business and look forward to serving you again in the future!

September 16, 2023

Did a walking for annual services and Mrs Osmary was really good in taking care of my services needs! Thank you! More

by Jose Nieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Mercedes-Benz of Georgetown responded

We are delighted to hear that Mrs. Osmary took good care of your service needs during your walk-in for annual services. We appreciate your business and look forward to serving you again in the future!

September 16, 2023

An appointment was made at my convenience, they completed my work in three hours, and everything was ready to go by 11 AM. The car was washed, and looked very nice. More

by johnsfordmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Georgetown responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 15, 2023

So much appreciated for what you guys done and help for my Sprinter Van Service. This place is the only one can do walk-in service for Sprinter Van in the States. More

by benjituang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a positive experience with the Sprinter Van service at Mercedes-Benz of Georgetown. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 15, 2023

Great customer service. .Mr Jay has been great service manager. Please recognize him for doing a great job! More

by Mr Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Mercedes-Benz of Georgetown responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Jay provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 14, 2023

Very helpful. Personally interested in my car and getting her back to me as soon as possible. Cleaned interior too. As usual costs are very high. Makes you wa More

by Poppie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hares
Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 12, 2023

Amanda in service is great! Always on time and done right. Best MB dealer in Central Texas. More

by glkearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hares
Sep 17, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled that Amanda provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 11, 2023

Mercedes Georgetown service department has been lacking for a good overall experience the past 2 years. More

by Lindawirthybarbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynette Rich
Sep 14, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the issues you've faced with our service department over the past two years. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

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