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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
467 Reviews
Call Service Center (512) 930-6150

467 Reviews of Mercedes-Benz of Georgetown - Service Center

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September 26, 2023

Experienced delay to initiate service. After resolution, service quick and high quality. Service advisor professional, friendly and covered issues in detail. I'd return to this dealer. More

by bill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Mercedes-Benz of Georgetown responded

Hello Bill, we appreciate you taking the time to leave us this feedback.

September 26, 2023

They damaged the car with bunch of dents and gave stupid responses and not covering More

by Santhoshreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richey Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 09, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your review. Unfortunately, the weather event that happened last Sunday night was an uncontrollable act of nature. We do appreciate your business and look forward to helping you with any of your future needs. Pace Bixler General Manager pbixler@mbofgeorgetown.com

Oct 09, 2023 -

Mercedes-Benz of Georgetown responded

We apologize, please disregard previous response.

Oct 09, 2023 -

Santhoshreddy responded

Hi Pace, The uncontrollable act of nature should be working both ways and if we take a loaner and this happens your service center would claim from my insurance and now you are saying it is an act of god/nature which is idiotic and doesn't make sense when we turn the tables. Your service center should be responsible if a customer has given his car and needs to be returned in the form that it's given to you. You store your cars within the service center and throw customers' cars on the road. We don't get money for free.. everyone's hard-earned money is screwed because of you people.

September 24, 2023

Adam was great taking care of my issues and explaining everything that was recommended for the car More

by jhoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

Congratulations on your new vehicle! We are thrilled that Adam provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 23, 2023

Excellent service. Very satisfied. Service assistant was great. Thank you for the follow up. Excellent. More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ilanna
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly excellent! We thank you for your business and look forward to your next visit!

September 22, 2023

Quick and excellent service! ! Customer service was great. I was comfortable and all the available amenities made the wait a breeze! More

by Keshone R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

Friendly, improved service, loaners available, discount provided for preferred owners. Good text communication to update on service progress. More

by robynfader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

Service dept was fantastic. Was able to drop offf on Sat and had back by Tues at noon. Quick diagnosis and repair. Great team More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

Mercedes-Benz of Georgetown appreciates your kind words! We are grateful for your patronage. We look forward to having the pleasure of serving you again!

September 21, 2023

Good communication, quality work, service advisor very professional. On schedule completion, modern service area and waiting room. More

by JSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 21, 2023

All parties including Adam were quality ppl delivering exceptional customer service as well as timely help More

by kymalex4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel although promoted has continued to be helpful when I have issues and I appreciate that since I have dealt with him for years
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Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 20, 2023

Very nice employees/ washed my car which was nice! My only complaint no loaner car 😒 I love having loaner! Customer with AMG got one, Made me feel that since my Benz wasn’t expensive enough I didn’t More

by Viktorea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (512) 930-6150. I look forward to speaking with you. Adam Fontenot Service Director (512) 930-6150 afontenot@mbofgeorgetown.com

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