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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
524 Reviews
Call Service Center (512) 930-6150

524 Reviews of Mercedes-Benz of Georgetown - Service Center

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December 08, 2023

Best customer service and communication on updates / progress made in the service. Prompt follow up on the issue. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

The staff was quick and was we were completed in no time. The computer tec was thorough. I was very happy with THEIR WORK. More

by Cutiguadalupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 08, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that Mercedes-Benz of Georgetown provided a quick and efficient service experience! When the staff is quick yet thorough, it really shows their commitment to quality workmanship. Thank you for your business!

December 01, 2023

I was so disappointed when I went to pick up my car ( I had told Jarrod my service rep I would pick up at 8:30 am and paid my $5800 repair bill on line the night before). The car was brought to me FILTHY More

by pattiwatson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

December 01, 2023

The process to order the parts and schedule an appointment was very efficient and very customer friendly. My Service Advisor Kyle is extremely helpful and very professional. His service was outsta More

by Fahim,idais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 05, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about your efficient and customer-friendly experience while ordering parts and scheduling your appointment! Kyle, your Service Advisor, seems to have made a significant positive impact with his helpful and professional approach. Thank you for your business!

December 01, 2023

Adam De Leon was excellent and very helpful during my visit. Prompt, courteous, and professional. More

by Matthew 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Adam provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Great people and the communication was good. .. I have received excellent service each time I have visited... 🙂 More

by Roy Patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 27, 2023

Very professional and pleasant. They always aim to please and want a satisfied and happy customer. More

by cassandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 26, 2023

Staff are courteous and professional. Took me in hours before my scheduled appointment and i appreciate that. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Nov 28, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 24, 2023

Service is not at par with other Mercedes dealership. Service department needs improvement in explaining coverages. More

by Mohseensm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
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November 22, 2023

excellent service and attention to detail! Jay, our service advisor, is the very best we have ever encountered in 50+ years of car ownership! More

by DML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Mercedes-Benz of Georgetown responded

That's truly high praise for Jay's service as a service advisor! To be considered the very best in over 50 years of car ownership speaks volumes about his dedication and expertise. Thank you for your business!

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