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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
443 Reviews
Call Service Center (512) 930-6150

443 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 04, 2023

Adam De Leon and his team were very helpful explaining the process to have my vehicle fixed, when he realized that it was going to take longer than expected, he call a Uber so I can take lunch while my ve More

by tomasvelasco.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about the excellent customer service provided by Adam and our team at Mercedes-Benz of Georgetown. Dedication to customer service can make a significant difference in the overall experience. Thank you for sharing your positive feedback!

October 02, 2023

When I think the car its fix, and than, I'll make my statement. Right now I need to make another appointment More

by jmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Oct 02, 2023 -

jmedina responded

I was feeling unsafe after I took the car out. Now, I felt safe drive my car. Thank you

Oct 03, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize that you felt unsafe after your recent service. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pace Bixler General Manager pbixler@mbofgeorgetown.com

September 29, 2023

Staff is friendly. Facility is clean and with all expected amenities. Feels more accessible compared to the Austin dealership. More

by CRNAmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 29, 2023

Jay We had a great first time experience. Thank you for being very patience with us and great customer service. More

by eub67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Mercedes-Benz of Georgetown responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business and we look forward to the opportunity to assist you again in the future!

September 27, 2023

Great service! Love our Mercedes!! We have used them over the last 10 years & continue to return! Thanks Mercedes -Benz of Georgetown More

by Tera Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reicherts, Irlanne Pollard
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Sep 29, 2023 -

Mercedes-Benz of Georgetown responded

We're absolutely thrilled to hear about your great service experiences and your love for your Mercedes-Benz! Your loyalty over the past 10 years means a lot to us, and we're delighted to have you as part of our Mercedes-Benz of Georgetown family. Thank you for your kind words and for choosing us for your automotive needs. We look forward to continuing to provide you with exceptional service and ensuring you enjoy your Mercedes-Benz for many more years to come!

September 27, 2023

Great crew! Took my 4x4 Sprinter Sportsmobile in for an alignment. I am very happy with the work and the vehicle drives perfect. More

by B88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Engledow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2023 -

Mercedes-Benz of Georgetown responded

We're delighted to hear that you had a great experience with our crew and that your 4x4 Sprinter Sportsmobile is driving perfectly after the alignment! Your satisfaction and the performance of your vehicle are of the utmost importance to us. We're here to ensure that your automotive needs are met to the highest standards. Thank you for choosing us for your alignment and for sharing your positive feedback!

September 26, 2023

Experienced delay to initiate service. After resolution, service quick and high quality. Service advisor professional, friendly and covered issues in detail. I'd return to this dealer. More

by bill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Mercedes-Benz of Georgetown responded

Hello Bill, we appreciate you taking the time to leave us this feedback.

September 26, 2023

They damaged the car with bunch of dents and gave stupid responses and not covering More

by Santhoshreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richey Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 09, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your review. Unfortunately, the weather event that happened last Sunday night was an uncontrollable act of nature. We do appreciate your business and look forward to helping you with any of your future needs. Pace Bixler General Manager pbixler@mbofgeorgetown.com

Oct 09, 2023 -

Mercedes-Benz of Georgetown responded

We apologize, please disregard previous response.

Oct 09, 2023 -

Santhoshreddy responded

Hi Pace, The uncontrollable act of nature should be working both ways and if we take a loaner and this happens your service center would claim from my insurance and now you are saying it is an act of god/nature which is idiotic and doesn't make sense when we turn the tables. Your service center should be responsible if a customer has given his car and needs to be returned in the form that it's given to you. You store your cars within the service center and throw customers' cars on the road. We don't get money for free.. everyone's hard-earned money is screwed because of you people.

September 24, 2023

Adam was great taking care of my issues and explaining everything that was recommended for the car More

by jhoover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

Congratulations on your new vehicle! We are thrilled that Adam provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 23, 2023

Excellent service. Very satisfied. Service assistant was great. Thank you for the follow up. Excellent. More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ilanna
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Sep 26, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly excellent! We thank you for your business and look forward to your next visit!

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