Mercedes-Benz of Georgetown - Service Center

First class style. The moment I drove in, I got immediate attention, and my service advisor was with me within five minutes and we discussed the issues with the car. Co The moment I drove in, I got immediate attention, and my service advisor was with me within five minutes and we discussed the issues with the car. Couple of days later I picked it up, and I am very happy with the result. More

My service manager was excellent He advocated for me and kept me in the loop kept me in the loop More

Service advisor and maintenance work sub standard. Tire issues post work. Issue not resolved satisfactory. Tire issues post work. Issue not resolved satisfactory. More

They didn’t honour their quote they emailed me they said they didn’t put the price for tires but they put price for reseal this is the first time I feel like I am getting scammed.The manager tried to take c they didn’t put the price for tires but they put price for reseal this is the first time I feel like I am getting scammed.The manager tried to take care of me and he gave me 15% off but when I told prices that they send me in the email emopoyees were laughing telling me that its not the price its so cheap for tires.I was just telling the email quote More

It was a pleasure to work with Richey. I can come in on Monday for my service appointment. The service person assigned to me stated that I needed to replace a tire because of the some read I can come in on Monday for my service appointment. The service person assigned to me stated that I needed to replace a tire because of the some reading she noticed when I came in. Instead of understanding the real issue or confirming, she stated that I had to change my tire. At that moment, I asked for Richey, as I had worked with them before. Richey put me at ease and agreed to investigate the issue while my car was serviced. He constantly updated me on my status and eventually called at the end of the service appointment to say there was no issue with the tire. What is the difference in service between 2 different service advisors/managers? Hence, I decided to give five stars to Richey and 3 to the dealer. Please hire more folks like Richey. More

My service advisor irlanne pollard was nice and explained everything the did. Thank you very much everything the did. Thank you very much More

The dealership treated me great. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. More

Very attentive and professional, good customer service! Service technician very knowledgeable and explained options and showed concern Service technician very knowledgeable and explained options and showed concern More

Great service and friendly. My service was completed quickly and answer to noise was resolved. My service was completed quickly and answer to noise was resolved. More

Great service center thanks Aaron Lee! ! Always taking good care of everyone we send there or personal. ! Always taking good care of everyone we send there or personal. More