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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
443 Reviews

443 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 28, 2023

Brandon was amazing in all aspects of the decision making, purchase and walk through. Kind, compassionate, and patient. His knowledge was off the chart yet he was able to make me understand and feel More

by Jan’s car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pace Bixler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myron Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Brandon provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

Sprinter DEF light was on. Part covered under emissions warranty. Recommended brake fluid replacement. Noticed major difference in braking. Thanks for the recommendation More

by oregonct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

oregonct responded

Thanks

Oct 30, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 26, 2023

I waited so long to get everything,,,, but I didn’t get bored. My service consultant, Mr. Barnes, took care of me and often informed me of what was currently happening.and waiting time. I was satisfied w More

by Elly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Mr. Barnes provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

I use this Dealer for years and my two son as Weil. They have excellence in Services, attention to costumers and solve the problems quickly.I recommend 10/10. More

by Ana Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you and your two sons have been using Mercedes-Benz of Georgetown for years and that you all have experienced excellence in services, attention to customers, and quick problem-solving. A 10/10 recommendation is a testament to our outstanding service. Your positive feedback is much appreciated!

October 23, 2023

Daniel Reichart is the absolute Best! !! His ability to make everything better is amazing. I’m a Mercedes Client because the superior product is matched by Daniel Reichart’s superior cust More

by DFStone218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Fontenot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Reicherts
Nov 04, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Daniel provided the absolute best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Aaron in the Sprinter Service Dept is a world class customer service representative. Greatly appreciate his dogged interface with our Third Party Extended Warranty Company who are difficult to work wit More

by patrick wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that Aaron in the Sprinter Service Dept provided you with world-class customer service and went above and beyond in dealing with your Third Party Extended Warranty Company, which can be challenging. Excellent customer service and dedication to resolving issues are highly valued. Your positive experience is much appreciated!

October 21, 2023

She was friendly and professional good customer skills I will be back soon Thank you for your service More

by mwah4950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

We are glad to hear that the person you interacted with was friendly and professional, with good customer service skills. It's wonderful that you plan to return in the future. We appreciate your business. We look forward to assisting you in the future.

October 21, 2023

I had a great experience in Georgetown Mercedes. It is conveniently located next to the interstate and very easy to find. The facility is new and modern. The service advisor Adam and his team found More

by jiayi.hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

October 21, 2023

Great customer service. Service writers are very attentive and helpful. I never have regrets when I deal with them! More

by kevinF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

kevinF responded

Great!

Oct 23, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 20, 2023

Personal is excellent in general. However, Samantha is a #1 - A+ with customers. Excellent treatment and attention! More

by Paroma2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that the staff, in general, provides excellent service, and it's clear that Samantha stands out as an exceptional member of the team. Providing excellent treatment and attention to customers is a valuable quality, and it's evident that she excels in this regard. We appreciate your business. We look forward to assisting you in the future.

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