Mercedes-Benz of Georgetown - Service Center

Friendly staff professional positive interaction smooth transaction helpful staff, no pressure explained details overall positive experience. transaction helpful staff, no pressure explained details overall positive experience. More

Quick service. Loaner car wasn't available but Adam arranged Uber to drop me back home and arranged Uber to pick me up when car was ready. Loaner car wasn't available but Adam arranged Uber to drop me back home and arranged Uber to pick me up when car was ready. More

A very, clean and professional facility to trust your vehicle for service of any type of needed attention. Supported by an excellent and friendly staff. vehicle for service of any type of needed attention. Supported by an excellent and friendly staff. More

The service experience at this dealership is always the worst. I wish I could give them negative stars now. I've gone to them for service twice, I had really pathetic experience. My first visit was at 5k m worst. I wish I could give them negative stars now. I've gone to them for service twice, I had really pathetic experience. My first visit was at 5k miles due to some engine check light. I scheduled the service along with request for loaner and when I reached, they said they don't have any loaner and I need to reschedule the appointment even though they confirmed loaner availability while reserving the service. I had to go back again after 3 days to drop my car. Another visit was today when I went to pick up my car for 10k miles service. When I dropped off the car, the service advisor told me that the charge would be $287 plus tax. Today, the service advisor was out and another person asked me to pay additional $25 (shop fee) plus tax. I was like, this wasn't something that I was told before. They made me pay it eventually. Their service department needs improvement. I am going to report this to Mercedes as well. Don't recommend them for the service. More

Loved the service especially the advisor interactions. Adam DeLeon was very helpful and accommodating to my needs. Definitely recommended. Adam DeLeon was very helpful and accommodating to my needs. Definitely recommended. More

As always service here is great. Everytime I need something they have been very accommodating and provided excellent customer service. Everytime I need something they have been very accommodating and provided excellent customer service. More

Corey did a great job. He kept us informed and he did what he said he would do. He kept us informed and he did what he said he would do. More

Ryan is hands down, the best Service advisor I’ve seen in 15 years as a Sprinter owner! 15 years as a Sprinter owner! More

Friendly thorough service, nice to use a loaner car, prices on the high side though! prices on the high side though! More

Excellent customer service! I did not have an appointment and I was serviced without waiting time. Great communication throughout the process. And transparency on the diagnosis. I did not have an appointment and I was serviced without waiting time. Great communication throughout the process. And transparency on the diagnosis. More