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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.6
581 Reviews

581 Reviews of Mercedes-Benz of Georgetown - Service Center

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March 21, 2025

Good service, service needs explanation and ontime delivery. Understand customer concerns well. Good facilities including loaner when possible More

by sreenipitchalasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 20, 2025

They always fix and deliver in time and are courteous as well . I love coming to them ! More

by Sunilnsaklani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 20, 2025

Mercedes-Benz of Georgetown, over the years has taken great care of me and my vehicles. If I were in the market to purchase a new vehicle or perhaps get my existing vehicle serviced. Mercedes-Benz of More

by stanleyjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2025

Brought my car in for service on suspension. Now it’s has several other problems. It was running great when I dropped it off. Now it has to be jumped and it won’t shift gears. More

by swarfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Pace Bixler General Manager pbixler@mbofgeorgetown.com

March 20, 2025

I was overcharged$326 for my basic oil change service normally I pay 150 for an oil change. I tried telling the advisor Jarrod several times and he claimed that was an old price. I’m very unhappy with th More

by azimsalehi512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrod Dozier
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Pace Bixler General Manager pbixler@mbofgeorgetown.com

March 20, 2025

Very friendly and did everything to satisfy us. The work on our vehicle was done in an timely manner. More

by deechap74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

March 19, 2025

Jay was very good! I miss service garage staff being welcoming opening door for customers More

by renettebledsoe217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garage Staff
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. Please don't hesitate to reach out if there's anything additional we can do for you.

March 19, 2025

Great people believing in the great Mercedes Ben’s product transferring that into great service More

by Rick Myskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden, Aaron, Sky
Mar 22, 2025 -

Mercedes-Benz of Georgetown responded

Hello Rick, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Georgetown! We do hope we can be of assistance in the future. Take care!

March 13, 2025

“I had a great experience Jarrod Dozier . He was professional, friendly, and extremely helpful. He quickly diagnosed and solved the issue, making the whole process smooth and stress-free high More

by Sarausa84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Fozier
Mar 16, 2025 -

Mercedes-Benz of Georgetown responded

Hello, we're happy you found our staff to be so helpful during your experience here at Mercedes-Benz of Georgetown. Thanks for the recommendation, and have an amazing day!

March 12, 2025

I have always enjoyed working with my service advisor Jay Derkacz. He has been helpful, knowledgeable & a pleasure with which to work. He is, in my opinion, an outstanding employee for this dealership. More

by Generalfeldmarschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Mercedes-Benz of Georgetown responded

Hello, we're happy you found Jay to be so supportive during your experience here at Mercedes-Benz of Georgetown. Feel free to reach out to us if you need anything. Have a wonderful day.

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