Mercedes-Benz of Georgetown - Service Center

Hi Mr. Bixler, I am writing this email because I want to recognize Lily Krier for the amazing job she is doing. From the first day we met Lily (when we b Bixler, I am writing this email because I want to recognize Lily Krier for the amazing job she is doing. From the first day we met Lily (when we bought our GLC 300 4MATIC 2024,) making sure we knew how to connect the Mercedes me connect app with our cars and the functionality of the app. Today she informed me how to open and close the windows and sunroof with the key fob since I could not figure it out. Anytime I need assistance or information she response promptly and with a solution. She is very professional and knowledgeable of her job. Lily shows concern and care about my issues. Her customer skills are awesome and make me feel like part of the Mercedes Benz of Georgetown family. Mr. Bixler, you, and the leadership of MBOG should be proud of having a person like Lily working for you. Please forward this email to Lily. Thanks, and have a wonderful day! Victor Jose Soto Jaime More

This dealership has been the same every time I go to it. All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me t All they do is try to upsell you on your services. They tend to treat you rather rude. Osmary was rather rude. Especially after I said just give me the basic service. More

Great service today. Thanks for the attention to detail and the loner car. It was great Thanks for the attention to detail and the loner car. It was great More

They were prompt, friendly, and helpful. Osmarie was professional. The only bad experience was with Uber Osmarie was professional. The only bad experience was with Uber More

Great service, comfortable waiting area, excellent service rep. Good communication. Have done business with this dealership for years. service rep. Good communication. Have done business with this dealership for years. More

Richie and Emily have taken great strides in improving our attitude towards the dealership. Operations! our attitude towards the dealership. Operations! More

Always a great service experience! My service advisor was awesome and accommodating. It never disappoints! My service advisor was awesome and accommodating. It never disappoints! More

Wonderful! Friendly and very Professional! Wouldn’t go anywhere else! Great people there! Thank You Adam De Leon, Service! Friendly and very Professional! Wouldn’t go anywhere else! Great people there! Thank You Adam De Leon, Service! More

Great place to sit and relax while waiting for car servicing to finish. The they have coffee, chips & sodas. The showroom is very elegant. Service attendants are very professional and nice. servicing to finish. The they have coffee, chips & sodas. The showroom is very elegant. Service attendants are very professional and nice. More

Love Jay! He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . He was helpful, great communication and customer oriented. While I have had my car back for only an hour or so, I feel the work was outstanding . On the other hand, the Conciege was not polite and had not coordinated with my Service Advisor with regards to my communications with him. I still give MBG a 5 Top Star rating More