Mercedes-Benz of Georgetown - Service Center

I have had my car serviced here before, and because of my previous positive experience, I decided to return. Once again, I was not disappointed. The service was excellent from start to finish. Kayle La Pa previous positive experience, I decided to return. Once again, I was not disappointed. The service was excellent from start to finish. Kayle La Page, my service advisor was exceptional throughout the entire process. She was always kind and professional, ensuring that I was well taken care of. Her dedication to providing top-notch service truly stood out as she went above and beyond to make sure everything was perfect. I highly recommend Mercedes Benz Service of Georgetown for their outstanding service and for having amazing staff like Kayle who make the experience smooth and pleasant. Thank you for the excellent service! More

Professional, fast, efficient, responsive. Our service rep was knowledgeable and on top of everything keeping us informed. Our service rep was knowledgeable and on top of everything keeping us informed. More

This was the best customer service I have received here at this dealership in awhile. From the time I drove in and was checked in to the end of my service. at this dealership in awhile. From the time I drove in and was checked in to the end of my service. More

Ask for Adam Deleon when you get your vehicle serviced. He's knowledgable and professional. He's knowledgable and professional. More

Service was exceptional and done in a timely manner. Everyone in service was polite and very professional. Vehicle was cleaner and well taken care of. Everyone in service was polite and very professional. Vehicle was cleaner and well taken care of. More

Wonderful customer service! I always feel like they really care about me and my truck ! I always feel like they really care about me and my truck ! More

Adam De Leon did an awesome job. He listen to my concerns and was very attentive. He explained exactly what my vehicle needed. He listen to my concerns and was very attentive. He explained exactly what my vehicle needed. More

The excellent Miss Osmary is attentive to every detail of the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what th the car and offers you a discount, making you feel like you are part of the family. The excellent service sends you all the information about what they are doing to the vehicle, including photos, it is worth taking it there More

I purchased a new vehicle from this location and I’ve took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesi took it in for service for a recall issues with the fuel pump. The fuel pump was replaced, but when I picked up the car it kept stalling out and hesitating to go when I hit the accelerator. It hesitated, so I called and made an appointment for the service department. I took the car back in and I was told there was a part for the fuel pump was not connected properly by the service department. So they said it was connected properly and the car was ready to be picked up. I went in to pick up me vehicle and it stalled out on me three different times so I made another appointment and service department had my car for a little over a week and I got a call saying the fuel pump was replaced because it was faulty and my car was driven 60 miles to make sure it was not going to have any other problems. I went in to pick up my car and I waited for almost an hour for the service department to bring me my car, when they finally drove it around it was filthy and service guy asked me if I wanted it washed, my reply was of course why would you bring me a filthy car when it was clean when I brought it in? He then drive the car around to the car wash I guess but it took over 30 more minutes of my time so I walked over and had to speak with the service department manager to complain about the amount of time I’ve had to wait to pickup my car. I forgot to mention earlier that I called 2 hours prior so they would know that I would be picking it up today. I finally got my car and it had been driven 133 miles total while in the service department’s care! This to me was a little excessive when I don’t even drive my car this much in a weeks time. Plus my gas gage was below a half tank!!!! I’m not sure if they have new people in this department but I have had a horrible month dealing with car issues thati didn’t have before I took it in for the recall! More

professional and timely. Emily was a joy and Uber was on time. I always enjoy my experience with my Mercedes-Benz Georgetown. Emily was a joy and Uber was on time. I always enjoy my experience with my Mercedes-Benz Georgetown. More