Mercedes-Benz of Georgetown - Service Center

I had a windshield replaced on my GLC300. Everyone is courteous, knowledgeable and redponsive. I was given a loaner (a C300 which was a blast to drive and zi loved).. the entire process wa Everyone is courteous, knowledgeable and redponsive. I was given a loaner (a C300 which was a blast to drive and zi loved).. the entire process was super smooth! More

I made an appointment the last week of August, online there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at un there were multiple appointment slots for everyday that week. When I got to my scheduled appointment, I was told my car wouldn’t even be looked at until the next Tuesday, which was a full 7 days away. I was given an option to go home and reschedule to get a loaner, I forgo this option as I was already at the dealership. Appointments should be given an option if there is literally no availability for cars to be serviced. Then when my car was eventually looked at, I got an automated message with a link of things wrong with the car. No one called me to discuss these issues which was disappointing. Still days went on and I would have to be the one to reach out to my service tech for updates, which again was disappointing. I would never recommend this dealership to anyone. More

Great, timely service. The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your The staff is prepared, informative and get you in and out efficiently. Questions are answered quickly and you’re kept informed of the status of your car. More

I came to Mercedes of Georgetown after only going to Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and Mercedes of Austin for the last few years, and I’m blown away with how nice the staff is. The service representative, Jay, was great to work with and made the whole process smooth. I look forward to working with him again the next time I have come back in. More

Always friendly, efficient service. The Saturday appointment was performed on time and the service representative was knowledgeable as well as courteous. The Saturday appointment was performed on time and the service representative was knowledgeable as well as courteous. More

Very nice place, clean, friendly staffs, I loved this place. I star 4 because they told me my car will ready in 1 or one and half hour but it took me more than two hours. II know it is considerable. place. I star 4 because they told me my car will ready in 1 or one and half hour but it took me more than two hours. II know it is considerable. More

The entire experience was amazing. Aliyah was my advisor and she walked me through the process which made me feel very comfortable because she was professional. I will definitely retu Aliyah was my advisor and she walked me through the process which made me feel very comfortable because she was professional. I will definitely return in the future. More

Service writer Kayle was awesome. Very professional and courteous. Great experience for my first visit at Georgetown Mercedes thanks to Kayle ! Very professional and courteous. Great experience for my first visit at Georgetown Mercedes thanks to Kayle ! More

Sprinter service department as always did an outstanding job. Corey had to leave early for a doctors appointment but his coworker was very sharp and efficient and courteous ; and solved my concerns with the job. Corey had to leave early for a doctors appointment but his coworker was very sharp and efficient and courteous ; and solved my concerns with the windshield wiper fluid. I wish I had gotten his name but him and the supervisor were both excellent. More

Why do I have to write 15 words? I am pleased with everything except the fact that everywhere I go from a doctors office to the auto dealer. Most people are busy ,Just give me a ye I am pleased with everything except the fact that everywhere I go from a doctors office to the auto dealer. Most people are busy ,Just give me a yes or no questions. More