Mercedes-Benz of Georgetown - Service Center

Drew the service advisor is very efficient and we can rely on his advice and professional knowledge and the quality of people associated with the dealership rely on his advice and professional knowledge and the quality of people associated with the dealership More

They were fast and efficient when getting my car serviced. The employees were all friendly and helpful. serviced. The employees were all friendly and helpful. More

Service was excellent and the dealership kept me informed on the progress of the service. on the progress of the service. More

Waited to pay for my card maintenance by the front desk where staff is supposed to take care of customers . 1 gent was on the phone, another was tending to a couple, and the other 4 staff were sitting the where staff is supposed to take care of customers . 1 gent was on the phone, another was tending to a couple, and the other 4 staff were sitting there not on the phones or with customers. Nobody even acknowledged me for the longest time. Not until Fred (the gent on the phone, got off the phone) asked me if someone had taken care of me did someone even made eye contact with me. This is 2nd time I've used thos dealership for my car's maintenance and twice I received poor service. When my husband has visited, they always tend to him well and when I'm with him I get same god treatment. I'm a brown immigrant and he's a white American. Won't be going back there. Rather drive 45 mins to Austin and be treated like a person. More

Service department takes great care of my car, even though it is rather old. Could not be happier. though it is rather old. Could not be happier. More

Quick, efficient and professional all the way. My advisor was a former technician so knew what he was talking about, especially when it came to estimating service time. My advisor was a former technician so knew what he was talking about, especially when it came to estimating service time. More

Carlos is my sales person and he has always been very helpful and honest. It took a while to get me a custom order and like was on it. On the service side Ritchey is in charge of the service managers and helpful and honest. It took a while to get me a custom order and like was on it. On the service side Ritchey is in charge of the service managers and he always helps out. He is amazing at keeping that place running. My service manager is Jay and I feel welcome every time my wife and I see him. His follow up is amazing. I always get updates amd know we are in good hands. I have going here for over 10 years for service now and they seem to just get better. More

Good service, service needs explanation and ontime delivery. Understand customer concerns well. Good facilities including loaner when possible delivery. Understand customer concerns well. Good facilities including loaner when possible More