Mercedes-Benz of Georgetown

Great experience! I've been to many dealerships and was extremely happy with the service I received from Tim I'm not quite ready to purchase but when I do, it will be I've been to many dealerships and was extremely happy with the service I received from Tim I'm not quite ready to purchase but when I do, it will be via him. More

Another satisfied buyer! Thanks to Tim Ewald I'm in a fantastic pre-owned VW Jetta. I was a little concerned about credit & after my wife bought a Mercedes from Tim, I needed Thanks to Tim Ewald I'm in a fantastic pre-owned VW Jetta. I was a little concerned about credit & after my wife bought a Mercedes from Tim, I needed something in a slightly lower price point. He showed my a really nice 2014 Jetta with a sweet sporty leather interior. I love this car. Tim made me feel comfortable & got me done with no problem!! I'll buy my next car from him. More

Awesome experience Robert was awesome and he worked so hard to get me a great deal. Robert kept me informed and was very professional and made me feel very comfortable Robert was awesome and he worked so hard to get me a great deal. Robert kept me informed and was very professional and made me feel very comfortable which each step we went thru. I was very happy with his service and treatment I received from Robert. More

Car Buying Experience This was definitely the best experience that I have had purchasing a vehicle. I had been looking for a specific vehicle for months and was contacted This was definitely the best experience that I have had purchasing a vehicle. I had been looking for a specific vehicle for months and was contacted by salesman Jacob Steger with a price that was significantly lower than anything that we had seen before. The vehicle was clean and exactly what we wanted. I had to fly into Austin to pick up the vehicle and Jacob was there to pick me up from the airport. Hands down the greatest salesman that I have ever dealt with. More

All about Sir Thomas Tom Unnever showed me the very best of customer service. Easy to talk to and really what's to make your experience a successful one. Tom Unnever showed me the very best of customer service. Easy to talk to and really what's to make your experience a successful one. More

Good price , but that was it. Had a problem, no response . Love our new E-Class, had a problem . ,broke down 3 times in first 2 weeks. Nobody from the dealership returned any of my calls-period. The M/B dealer Love our new E-Class, had a problem . ,broke down 3 times in first 2 weeks. Nobody from the dealership returned any of my calls-period. The M/B dealer in Lubbock, Tx jumped thrue hoops for us, got us our $$ back for trip interruption, got us in contact with M/B for further assistance. This should have been done by the selling dealer. After we gave the salesman a high score 2 days after purchase, he dropped us like we had the plague. Left many messages asking for mngt, no return call. Nothing but xx & promises. I am very disappointed in the dealer, I at least deserved a return phone call for 70K. More

Jacob Steger is the best I just had the best experience working with Jacob Steger. If you are looking for a car - any car, go work with Jacob. He will make it happen and he wi I just had the best experience working with Jacob Steger. If you are looking for a car - any car, go work with Jacob. He will make it happen and he will make the entire process so enjoyable and fun. He is so kind and understanding and not pushy at all. I can't say enough good things about my experience working with him - the best! More

SUPERB BUYING EXPERIENCE My wife entered the dealership last week looking for a new or used car to use for her business. She met Tom Worsham and immediately found him to be fr My wife entered the dealership last week looking for a new or used car to use for her business. She met Tom Worsham and immediately found him to be friendly, personable and very helpful. Tom suggested she look at a 2015 MG 550 that had recently been returned from a customer lease. She fell in love with it and called me to come in and join her for a test drive. She also told me she was impressed with Tom. During the walk around inspection of the vehicle he had showed her a small scratch on the door of the car which she was not able to detect without his help. His honesty and openness was both refreshing and reassuring to her. The vehicle was loaded with extras and the previous owner had provided it with immaculate care. While on the test drive Tom demonstrated his expertise and familiarity with all of the features of the vehicle and patiently answered dozens of questions. He also demonstrated his detailed knowledge of many of the operational features and capabilities offered by this particular vehicle, and explained their function in straightforward and easy to understand terms. Tom is definitely not the stereotype car salesman. He made both of us feel important and stayed closely attuned to our needs and desires. He is well mannered, courteous, kind, well-informed and a pleasure to be around. He played a major role in our decision to buy at MB Georgetown, by making our buying experience thoroughly enjoyable and satisfying. We would also like to mention another MB Georgetown employee. Brant Wimpee steered us through the normal maze of contract documents associated with buying a car. This where you are also traditionally presented with a range of "extra" services and programs available for purchase. Brant clearly and concisely presented the full menu of offerings, explaining pros and cons of each. But refreshingly, there was no hard sell on any of these items. Since we were purchasing a "used" - albeit a luxury vehicle - for business use, we decided ourselves to add a maintenance package and an extended warranty program. There was plenty of flexibility in deciding on the duration and costs of the programs we decided to include. Brant was thorough, efficient and a delight to work with. When we decided to return the following week to revise some of our original signing documents to insure my wife was reflected as the primary owner, Brant was quick to accommodate us. His treatment of us demonstrated the same emphasis on customer service that Tom Worsham had shown us earlier. More

GREAT EXPERIENCE, MB of Georgetown had the CPO ML350 that we wanted. Did all the prelim negos with Ken Shipp by text. Drove from The Woodlands to Georgetown in 3 hrs la MB of Georgetown had the CPO ML350 that we wanted. Did all the prelim negos with Ken Shipp by text. Drove from The Woodlands to Georgetown in 3 hrs last Friday. The car was everything they said it would be. We drove out 1.5 hrs later in our 2014 ML350 and couldn't be happier. Hats off to Ken Shipp and his colleagues. More

Best experience we have ever experienced!!!! Everyone treated us as if we were the most important people who ever walked thru their doors!!! My husband had been communicating with Tim Ewalt for Everyone treated us as if we were the most important people who ever walked thru their doors!!! My husband had been communicating with Tim Ewalt for better part of a year! We have looked high and low for about 2 years for the car we wanted It seemed it just wasn't out there.....anywhere and we checked dealerships all over the country between Texas and California!! We were about to decide we needed to settle for something else..... maybe even brand X Surprise surprise ...... we had to be in Killeen then RoundRick last week and my husband wanted to go check out the inventory at George Town Mercedes Long story short.....,,Tim found our car but with a lot more options than we had wanted. A deal was struck and we are now the proud owners of a gorgeous E250 Bluetec!!! We are still amazed at the deal they made us and still impressed at the royal treatment shown us!!! Driving is not usually a fun thing for me, more a necessary evil to survive this this world I had the pleasure of driving our new Benz from Round Rick to Lubbock yesterday It was awesome..... not only super comfortable but such a delight to drive!! I soon relaxed and my 300 plus drive home was easy as pie for me!!! I would not hesitate to recommend this dealership....from the customer lounge which offered assorted beverages and snacks to all the employees who made this car buying experience better than any other....Ever!!! Thank you each and everyone of you at Mercedes Benz of George Town Texas!!! More