Mercedes-Benz of Georgetown

Customer service The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the cus The customer service provided on today was excellent and timely. This service department comes highly recommended. The treatmet and respect of the customer's property is evident and that means a lot as a customer. Awesome staff!! More

Horrible customer service. I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what th I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what the car was doing and the consultant looked at the vehicle. He told me that the only reason the repair would not. E covered is if it had rodent damage. I did not hear back from the consultant at all on Friday or Saturday, even after leaving four messages. I receive a call on Monday telling me that I needed two parts replaced and that the vehicle would be ready on Tuesday afternoon. Today I receive a call from the consultant stating that the parts did not fix the issue and after looking further into it that I actually have rodent damage. How convenient is talk at since that is the only reason that my repair would not be covered. The consultant said that he would send me pictures right over of the damage. One and a half hours later I get the pictures. Even talking to the service manager there was not a change in the status of how my wires were all of a sudden chewed through by a rodent. The service manager stated that I could file an insurance claim and have them fix the repair. All in all, a horrible experience with this company and I will not be going back and I will not refer anyone to them. More

Do not purchase a vehicle from MB of Georgetown Update 3/15/17: A service after purchase is very horrible. I cannot give more than 1 star. Before I purchase the vehicle I told my salesperson, Jacob Update 3/15/17: A service after purchase is very horrible. I cannot give more than 1 star. Before I purchase the vehicle I told my salesperson, Jacob, more than 10 times that they do not have the correct address in their system. I asked him to change the address to the correct one via email, text message, and in person at the dealership. I do not even know where they got that address. I receive the registration paper a week ago from Texas DMW. Again, there was wrong address on the paper. They registered my vehicle under the WRONG address. There is no response from the salesperson or the dealership. I do not think they are going to change the address. I called the dealership today to speak with a general manager and an operator does not want to tell me their general manager's or sales manager's email or contact number. She transferred me to their title office but it got disconnected even before I talk to a person. Terrible!!!!!!!!!!!!!!!! I truly appreciate Jacob that he helped me to find the right vehicle. I test drove 2 vehicles and also looked at a several other vehicles but Jacob patiently waited for me to choose the right vehicle. I would recommend this dealership to my friends and family. Thank you!! More

Repair of GL-350 Our service advisor is the best on the planet. Tristan takes pride in doing an outstanding job every time we have had our car serviced at MB of George Our service advisor is the best on the planet. Tristan takes pride in doing an outstanding job every time we have had our car serviced at MB of Georgetown. Her attention to detail and customer focus is exceptional. She makes a stressful experience a great experience every time. More

A total luxury experience! I'm always impressed by the way you are treated at MB of Georgetown! But Roger Vallejo stands out! He goes above and beyond to make sure you are satis I'm always impressed by the way you are treated at MB of Georgetown! But Roger Vallejo stands out! He goes above and beyond to make sure you are satisfied! He is so knowledgeable and professional! He is the reason I'll always be a customer there!!! More

Service Everything was up to par. The only one thing I was upset about was that loaner cars were restricted by age. This has nothing to do with the service at Everything was up to par. The only one thing I was upset about was that loaner cars were restricted by age. This has nothing to do with the service at the dealer; as it is policy. Other than that, I look forward to my next visit. More

purchase a mercedes factory extended waranty I went to Mercedes of Georgetown to purchase a Mercedes factory extended warranty. Was helped by finance, was treated with respect and my purchase was I went to Mercedes of Georgetown to purchase a Mercedes factory extended warranty. Was helped by finance, was treated with respect and my purchase was handled professionally in every detail. As explained, the warranty I purchased is the same as what I have when I purchased my new Mercedes, bumper to bumper, no deductible. My purchase was processed fast, and very professional. I would recommend the finance department at Georgetown Mercedes. More

Amazing service I expected the normal haggle and negotiate experience that usually occurs when buying a new car. Jacob was very professional and curtious and made me I expected the normal haggle and negotiate experience that usually occurs when buying a new car. Jacob was very professional and curtious and made me feel comfortable through out the process. I would definitely recommend Mercedes of Georgetown and if he's available ask for Jacob Steger, he's probably the best car salesmen that I've encountered. More

Easy! We were very happy about our experience car shopping. Tim listened to our needs and followed through. We will not be buying a Mercedes this time but w We were very happy about our experience car shopping. Tim listened to our needs and followed through. We will not be buying a Mercedes this time but would recommend Tim, he is very knowledgeable. More

Professionalism Our salesman was very professional and responsive to our needs. Although we didn't but a vehicle at this time I would highly recommend Tim. Our salesman was very professional and responsive to our needs. Although we didn't but a vehicle at this time I would highly recommend Tim. More