Mercedes-Benz of Georgetown

Excellent customer service From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a From beginning to end my experience was an enjoyable one. My advisor Daniel was prompt and kept informed via text message. The customer lounge was a great place to get some Work done while my service was being done. More

ML 350 A service Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I cal Service was great, Daniel was great, however, I took shuttle to outlet mall, driver was 45 min. late in picking me up. Absolutely unacceptable! I called twice, was told driver would pick me up any minute, but continued to wait. It is good that the shuttle service is provided, however, you can’t make customers wait 45 min. I think the driver decided it was time for lunch. More

Great experience today. I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he I forgot to schedule a loaner for my visit today which is a Saturday so I was not expecting one. I spoke with my service advisor Kevin Kelley and he checked to see if one was available, which it was, so I was able to take care of my errands while the car was being serviced. I really appreciated that. Mr. Kelley is always very nice! More

Super dealership Dealership is very professional and had me oit of there in 20 mins. Great loaner and communication. Kept me up to date on the status of my car. Will b Dealership is very professional and had me oit of there in 20 mins. Great loaner and communication. Kept me up to date on the status of my car. Will be back again soon. More

Awesome dealer servicing experience Usually we think dealers charge a lot but not this location. I went for tail lights not working. It got fixed for very reasonable rate. Very happy wit Usually we think dealers charge a lot but not this location. I went for tail lights not working. It got fixed for very reasonable rate. Very happy with service manager Amber Dalton who explained patiently. (not the kind of attitude - do it or go somewhere else). More

Tom Ballou- careing beyond the job. Brought my sprinter in the shop because of a check engine light. Could be worse timing as we will only a few days after hurricane Harvey hit the Texas Brought my sprinter in the shop because of a check engine light. Could be worse timing as we will only a few days after hurricane Harvey hit the Texas coast and we were planning to help bring food and supplies to rockport. Tom understood the urgency and not only was able to fix everything in a day but also had spoken to his manager about the situation and they wanted to participate in the relief efforts by discounting my repairs for a good cause. Thanks you Tom and the entire team! I will always use Mercedes benz of Georgetown! More

Great Service The service department is very efficient and easy to deal with. I complemented the ease and convenience of everything, from the text messages to info The service department is very efficient and easy to deal with. I complemented the ease and convenience of everything, from the text messages to inform you about your car and the easy pay online before you get to the dealership. I was in and out in 15 to 20 minutes! Brett Weldon was a great service person! More

Options I came to look at certified pre owned vehicles and was given the option to lease instead. Tim Ewald was great. I will tell all. I came to look at certified pre owned vehicles and was given the option to lease instead. Tim Ewald was great. I will tell all. More

Great Dealer Service A concierge greets you and gets you signed in. My service manager, Jeff Geary, checked with me within a few minutes to confirm what needed to be done A concierge greets you and gets you signed in. My service manager, Jeff Geary, checked with me within a few minutes to confirm what needed to be done on the vehicle. Throughout my time there he kept me informed as to the status of service taking place and the timing for completion. Amenities in the waiting area are excellent (coffee, soda, pastry, popcorn, etc..), although I was disappointed to see that newspaper subscriptions had been stopped, so no US Today or Austin Statesmen were available. I hope M-B management has not been overtaken by political correctness in response to a few (emphasis on "few") of their client's petty complaints that take offense to newspaper articles expressing views all along the political spectrum, from far left to far right. Customers and clients can always choose to exercise their right not to read the newspapers made available, and thus avoid having their tender sensitivities ruffled. Those who do enjoy reading up on current events while waiting for vehicle service completion miss this nice courtesy formerly extended by the management. The staff in the service area are friendly, courteous, and professional in their treatment of their customers. They meet or exceed all reasonable expectations in this regard. My vehicle was serviced and returned to me in a timely manner, and the routine car wash is always an extra appreciated bonus. Keep up the good work!! More

Aaron Black my salesman, was a perfect example of excellence I has a great experience, from selecting the model to signing the paperwork , everything.. ran smoothly. The people who helped me in the process made I has a great experience, from selecting the model to signing the paperwork , everything.. ran smoothly. The people who helped me in the process made all look straightforward. More