Mercedes-Benz of Georgetown

Great staff very friendly. Greeting you with à smile helps à lot spécial If coming à long ways for services. I likes the services départements, is your big Applepie of à de Greeting you with à smile helps à lot spécial If coming à long ways for services. I likes the services départements, is your big Applepie of à dealership. More

OsMary was awesome and she’s extremely passionate about customer service. Thankful for her level of customer service support customer service. Thankful for her level of customer service support More

Always professional with courteous, representatives and exceptional service! Jay has always been very helpful and good with explanations exceptional service! Jay has always been very helpful and good with explanations More

Troy our salesman at Mercedes Benz of Georgetown was awesome. Very approachable and knowledgeable about the vehicles they sell. He greeted us at the door and brought the car up and put it in the shade t awesome. Very approachable and knowledgeable about the vehicles they sell. He greeted us at the door and brought the car up and put it in the shade to go over. Quick and friendly staff for the purchase of our vehicle. Highly recommend this dealership and would definitely purchase another vehicle from Mercedes-Benz of Georgetown. More

Mercedes-Benz of Georgetown - Service department addressed a very complex issue in my new EQE. Everyone is friendly and they went above and beyond on having the car washed and fully charged. addressed a very complex issue in my new EQE. Everyone is friendly and they went above and beyond on having the car washed and fully charged. More

It's amazing how some things don't change. If I could give minus stars I would. I have just had the most regrettable experience at any car dealership I have ever had at Mercedes-Benz of George If I could give minus stars I would. I have just had the most regrettable experience at any car dealership I have ever had at Mercedes-Benz of Georgetown, TX. On February 13, 2023 I took my car into the service department at this dealership because the outer fuel flap on my C-300 had broken off. My service advisor, Irlanne Pollard, took me through an ordeal that lasted 42 days for this issue to be resolved. After the initial fuel flap bracket was replaced on February 13, the outer fuel flap was supposed to have been sent out to a body shop to be painted to match the vehicle. The short story is that Irlanne told me 3 different times that the fuel flap was still in the service department, but it was being sent out for painting. She would lie several times during this time frame about the status, and on one occasion left me a voicemail that there would be no additional charges. However, on March 27th, 42 days after I initially took my vehicle in to correct this issue, she called me to let me know they finally had the replacement part back and ready for installation. Guess what, her final lie, where she said there would be no additional charges, was once again a falsehood, as she charged me anyway and had a security guard stand in front of my vehicle so I could not leave the service department area. What makes this service department what it is, and what it stands for, is management. Since this dealership is independently owned, they can set their own standards, regardless of how low they are. Neither the Service Director, Dan Warren, or the General Manager, Rhonda Zanka take any interest in issues like this. Their philosophy is ignore, ignore, ignore, and the complaint will go away. It's sad that in Georgetown, TX, the MB senior staff do not value customer service to be important enough to make the necessary changes that will make this an elite dealership. In response to my complaint, Dan Warren completely disregards the issues, but rather states that he and the General Manager Rhonda Zanka, who completely insulates herself from any customer communication, are committed to customer satisfaction. What a lack of integrity by these people. More

All were very polite, they had answers for my questions. No pressure as usually seen in some car dealers. No pressure as usually seen in some car dealers. More

This is an awesome dealership. From the time my wife and I arrived, we were treated like part of the Mercedes Benz family. Jeffrey Midence our Sales Consultant is very professional From the time my wife and I arrived, we were treated like part of the Mercedes Benz family. Jeffrey Midence our Sales Consultant is very professional and knowledgeable of his job. Very courteous and his customer service skill are awesome. Showed concern of what issues my wife and I had and what options needed to be in the vehicle. Even though there was not car available he sat down with us and built exactly the car we wanted. So we order the car. Also, I want to thanks Mr. Ball for his advice and recommendations. Mercedes Benz need to be proud of having people like Jeffrey and Mr. Ball working for Mercedes Benz. Great place! More

Troy was very helpful in letting me know when my car might arrive. He also called me back every time I had called. might arrive. He also called me back every time I had called. More

The best service, Fast Process and confidence of your purchase. Great amount of information to reassure that’s the ride you’re looking for. purchase. Great amount of information to reassure that’s the ride you’re looking for. More