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Mercedes-Benz of Georgetown

Georgetown, TX

Overview
Employees
Reviews
Vehicles
4.7
872 Reviews
If you’ve been looking for a Mercedes-Benz auto dealer with a high-quality selection of new vehicles, pre-owned models, and a dealership facility and team that meets the superior level of quality set by this German automaker, then Mercedes-Benz of Georgetown is the dealership for you. We are proud to be a part of Group 1 Automotive, the third largest automotive dealer group in the United States, an International Fortune 500 Automotive Retailer, and one of 162 high-quality dealerships. It has only been through a genuine dedication to quality, service, and an attention to detail that Group 1 Automotive has grown to its current level, and Mercedes-Benz of Georgetown is committed to meeting those standards while also providing a local, hometown touch. As a Mercedes-Benz dealership, we know our clients expect a higher level of vehicle as well as a higher level of service. The Georgetown sales team has been carefully trained to understand the full extent of the Mercedes-Benz lineup, and we will gladly help guide you to the right vehicle based on your desires in terms of performance, luxury, and style. We’ll gladly help you finance your vehicle through our finance department, and our service department will be there to manage all your Mercedes-Benz service needs. Browse our website for more information about the dealership and inventory, and then stop by and see us to take a test drive or chat with our experts at 7401 S IH 35 Frontage Rd in Georgetown, TX. Should you ever have any questions about the dealership, our inventory, or the services we provide, feel free to get in touc
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7401 S Interstate 35

Georgetown, TX

78626

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Showing 872 reviews

October 13, 2023

The service advisor was rude and combative. She took the role of a mother who fuses at you because you don't do what she says. Other than her, it is as an excellent place to get your car servic More

by Doviedwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Osmary Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the poor experience you had with the service advisor. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pace Bixler General Manager pbixler@mbofgeorgetown.com

October 09, 2023

This is the first time I have taken my GLC 300 for service since I bought it at Georgetown Mercedes Benz last year. Appointment was easy to make. Upon arrival my service person was out with the flu s More

by DebM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Oct 11, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about your positive experience during your first service visit for your GLC 300 at Mercedes Benz of Georgetown. The ease of making an appointment, the professionalism of Jarrod who stepped in, and the great communication you received are all signs of excellent customer service. Safe and enjoyable driving with your well-serviced GLC 300, and thank you for sharing your satisfaction!

October 09, 2023

I had to change my service appointment, wasn't a problem. I was told how long it would take to perform the service, it was completed within the time given. Highly recommend this dealership. More

by ron-bales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Oct 11, 2023 -

Mercedes-Benz of Georgetown responded

It's great to hear that Mercedes-Benz of Georgetown was accommodating when you needed to change your service appointment and that they provided you with an accurate time estimate for the service, which we then completed within that timeframe. Efficient and reliable service is always appreciated. Thank you for your recommendation, and safe driving with your well-serviced vehicle!

October 08, 2023

Linda and the entire staff pass our expectations for customer service. Made buying a Mercedes car smooth. All information up front. More

by dcarthan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myron Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Davis
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Oct 10, 2023 -

Mercedes-Benz of Georgetown responded

Congratulations on your new vehicle! We are thrilled that Linfa provided you with a sales experience that exceeded your expectations. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 07, 2023

Brandon was the best of the best! He was exceptional and very patient with me. Brandon made me so feel special. I'm a 71 year old woman and had been driving a 2002 SLK 320 for over 2 More

by jean.wysinger
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Kassab
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Mercedes-Benz of Georgetown responded

It's truly heartwarming to hear about your exceptional experience with Brandon at Mercedes-Benz of Georgetown. His patience, exceptional customer service, and attention to detail made your car-buying experience a memorable and stress-free one. It's especially commendable that he took the time to explain the process thoroughly, ensuring you were comfortable with your pre-owned car purchase. Brandon's knowledge and willingness to go the extra mile, such as setting up your garage door, demonstrate his commitment to customer satisfaction. Thank you for sharing your positive experience, and enjoy your new SL 450!

October 05, 2023

Ben was very patient and explained my new EQE features. He was no pressure and I enjoyed the car buying process with Ben. I highly recommend working with him and will do so in the future! More

by Tina S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Tait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2023 -

Mercedes-Benz of Georgetown responded

Congratulations on your new vehicle! We are thrilled that Ben provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 05, 2023

Service experience was great. Service Advisor Jarrod was wonderful and helped to resolve the issues. More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Oct 06, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Jarrod provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 04, 2023

Adam De Leon and his team were very helpful explaining the process to have my vehicle fixed, when he realized that it was going to take longer than expected, he call a Uber so I can take lunch while my ve More

by tomasvelasco.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes, Adam De Leon
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Oct 05, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear about the excellent customer service provided by Adam and our team at Mercedes-Benz of Georgetown. Dedication to customer service can make a significant difference in the overall experience. Thank you for sharing your positive feedback!

October 02, 2023

When I think the car its fix, and than, I'll make my statement. Right now I need to make another appointment More

by jmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Oct 02, 2023 -

jmedina responded

I was feeling unsafe after I took the car out. Now, I felt safe drive my car. Thank you

Oct 03, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize that you felt unsafe after your recent service. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pace Bixler General Manager pbixler@mbofgeorgetown.com

September 29, 2023

Jay We had a great first time experience. Thank you for being very patience with us and great customer service. More

by eub67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Mercedes-Benz of Georgetown responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business and we look forward to the opportunity to assist you again in the future!

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