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Mercedes-Benz of Georgetown
Georgetown, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Everyone is always friendly and great customer service with the folks I have dealt with! with the folks I have dealt with! More
Friendly staff professional positive interaction smooth transaction helpful staff, no pressure explained details overall positive experience. transaction helpful staff, no pressure explained details overall positive experience. More
Had a wonderful experience at the Georgetown Mercedes dealership. Charles helped me pick the perfect car to finance making it easy to purchase. Kayla who showed me all the wonderful car features to meeti dealership. Charles helped me pick the perfect car to finance making it easy to purchase. Kayla who showed me all the wonderful car features to meeting the GM Pace.All of the Mercedes staff are one of a kind. More
Quick service. Loaner car wasn't available but Adam arranged Uber to drop me back home and arranged Uber to pick me up when car was ready. Loaner car wasn't available but Adam arranged Uber to drop me back home and arranged Uber to pick me up when car was ready. More
A very, clean and professional facility to trust your vehicle for service of any type of needed attention. Supported by an excellent and friendly staff. vehicle for service of any type of needed attention. Supported by an excellent and friendly staff. More
The service experience at this dealership is always the worst. I wish I could give them negative stars now. I've gone to them for service twice, I had really pathetic experience. My first visit was at 5k m worst. I wish I could give them negative stars now. I've gone to them for service twice, I had really pathetic experience. My first visit was at 5k miles due to some engine check light. I scheduled the service along with request for loaner and when I reached, they said they don't have any loaner and I need to reschedule the appointment even though they confirmed loaner availability while reserving the service. I had to go back again after 3 days to drop my car. Another visit was today when I went to pick up my car for 10k miles service. When I dropped off the car, the service advisor told me that the charge would be $287 plus tax. Today, the service advisor was out and another person asked me to pay additional $25 (shop fee) plus tax. I was like, this wasn't something that I was told before. They made me pay it eventually. Their service department needs improvement. I am going to report this to Mercedes as well. Don't recommend them for the service. More
As always service here is great. Everytime I need something they have been very accommodating and provided excellent customer service. Everytime I need something they have been very accommodating and provided excellent customer service. More