Mercedes-Benz of Gainesville - Service Center

Service It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be don It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be done, and gave me an estimate. After the work was completed, the car was washed and it looked great. Dillon told me, if I ever have any questions about the technology in the car any other questions about it, to call him and he would get the answers for me. I thought that was great. I will definitely return when my next service is due More

Service was excellent, no complaints. I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've b I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've been a customer since it was Kraft and many of those I work with came from Kraft, that was in the 80s. As far as what I will do after my warranty is up, don't know. More

Exceptional customer service The service representative was professional, knowledgeable, and eager to assist especially with answering all my questions and explaining the meaning, The service representative was professional, knowledgeable, and eager to assist especially with answering all my questions and explaining the meaning, reasoning/cause, and suggestions for my tune up service. He also listened and understood my concerns. He made the over all customer experience easy and less stressful. More

Great Experience Dillon O'Brien was my service rep and I found him to be very professional, and someone who seemed to really care about his customers. My experience wa Dillon O'Brien was my service rep and I found him to be very professional, and someone who seemed to really care about his customers. My experience was very stress-free, because he kept me informed of the progress of my car while it was there, and he was a pleasure to work with! More

Excellent service My service rep, Dillion Obrien, provided excellent service when my cat needed to be repaired. He provided support during the entire process and made My service rep, Dillion Obrien, provided excellent service when my cat needed to be repaired. He provided support during the entire process and made sure everything was completed in a timely manner. I also want to note that Eric Corley provided extra support by Helping me understand how to operatie my vehicle. I have had the car for a year but I am still learning all of the bells and whistle that my vehicle has to offer. Sincerkey, Sonya W. More

Best service I travel the southeast area and this Gainesville dealership goes above and beyond the needs that you may have. I highly recommend them over any other I travel the southeast area and this Gainesville dealership goes above and beyond the needs that you may have. I highly recommend them over any others I have been to in my travels. More

Mercedes Gainesville I have had service performed at Mercedes Gainesville for close to 20 years. The reason I have continued using them for such a long time is because the I have had service performed at Mercedes Gainesville for close to 20 years. The reason I have continued using them for such a long time is because they offer great service. Scheduling service and having service performed has always been fast and trouble-free. They also always make sure that I’m happy with their service. More

servicxe B great service, but the car washer missed a big bird turd on the windshield! don't know how it could have been overlooked right in meddle of passenger great service, but the car washer missed a big bird turd on the windshield! don't know how it could have been overlooked right in meddle of passenger SIDE OF WINDSHIELD! More

Excellent attention to detail The report about what was wrong with the car was recorded in detail, pick up and delivery of car very timely, customer service was flawless. thanks. The report about what was wrong with the car was recorded in detail, pick up and delivery of car very timely, customer service was flawless. thanks. More

Good friendly service but interior was durty Good friendly service but interior left with dirty spots where the service person worked; this is even after getting a complementary car wash. The key Good friendly service but interior left with dirty spots where the service person worked; this is even after getting a complementary car wash. The key was return scratched looking old. I would recommend being more careful with handling the cosmetics of the cars, otherwise the car problem that brought me in was fixed. More