Mercedes-Benz of Gainesville - Service Center

20000 mile service Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealersh Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealership to all. More

Clean and neat Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a original windshield for the S5 50 series More

Emergency service Traveling from PA to Sarasota had car problems and was told about Mercedes in Gainesville. A very busy service center made time for my car on a Satu Traveling from PA to Sarasota had car problems and was told about Mercedes in Gainesville. A very busy service center made time for my car on a Saturday afternoon. A 6 hour fix for fuel injector. I was traveling along and nice to know someone cared. They could have told me to wait until Monday but they didn’t. Mike very accommodating and assured me it would be fixed so I could continue my trip. Great service! More

Auxiliary Battery I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they performed the job so quickly. Always professional in this dealership all the time. More

Service/Repair How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who overall is a very friendly guy) response was that "everything has gone up". Hello ? More

Dillon Hadtie is superb!! As always, we are happy to have Gainesville Service for our car needs! Dillon Hadtie is the best!! However they forgot to put a dab of paint on a pai As always, we are happy to have Gainesville Service for our car needs! Dillon Hadtie is the best!! However they forgot to put a dab of paint on a paint chip on my door. More

Disgusted and worn out. Turning it over to State Farm. Had my SLK In the shop after an accident, I made the mistake of telling the insurance company I only wanted Mercedes of Gainseville to work on it due Had my SLK In the shop after an accident, I made the mistake of telling the insurance company I only wanted Mercedes of Gainseville to work on it due to the fact they’ve always serviced the vehicle since I’ve owned it. (Oil, alignment and lubing the top)They were to repair a cylinder in the top, a marker lamp and the power steering pump, they suggested replacing the intake manifold. After they made the repairs my roof leaks, the car idles like a 1976 Volkswagen Beetle and when I turn the steering wheel the power steering squeals. I’ve taken it back several times to have different issues pertaining to the original repairs addressed and they say they can’t find anything wrong with it. On top of that they’ve charged me 150.00 to 190.00 each time. I’m now turning it over to the insurance company to handle as I have no patience to deal with Mercedes of Gainseville ever again. Went to the bank to obtain a pre-approval letter for 60,000. My wife and I are going to Tallahasee and Tampa to look at the E Class and 5 Series BMW. Thanks for pushing my buttons, it was time for a family car anyway. More

GREAT seevoce Service GREAT I just didn't like that the guy who helped had tobacco in his mouth. I personally didn't think it was professional. Service GREAT I just didn't like that the guy who helped had tobacco in his mouth. I personally didn't think it was professional. More

Service was excellent, no complaints. I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've b I give everyone an excellent rating. I don't need 25 words to make this clear, everyone I've dealt with in past and now I have no complaints. I've been a customer since it was Kraft and many of those I work with came from Kraft, that was in the 80s. As far as what I will do after my warranty is up, don't know. More

Service It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be don It was my first visit to get service on my Mercedes E350. My service advisor Dillon O'Brien made everything so easy.He explained what needed to be done, and gave me an estimate. After the work was completed, the car was washed and it looked great. Dillon told me, if I ever have any questions about the technology in the car any other questions about it, to call him and he would get the answers for me. I thought that was great. I will definitely return when my next service is due More