Mercedes-Benz of Gainesville - Service Center

Fast and friendly! Zoe did a great job getting parts needed for my car. Service was and is always excellent! Thank you Rachel for being on top of the issues and fol Zoe did a great job getting parts needed for my car. Service was and is always excellent! Thank you Rachel for being on top of the issues and following through! Both major assets to mercedes Benz. Thank you! More

Outstanding service, would recommend dealer to anyone. From Stumpy. Have had a couple of visits to this dealer and all of the staff have been excellent to deal with. I highly recommend this dealership. From Stumpy. Have had a couple of visits to this dealer and all of the staff have been excellent to deal with. I highly recommend this dealership. More

View MH Your facility is very accommodating with coffee, snacks, etc. The thorough inspection and repairs are commendable. The staff is very efficient and t Your facility is very accommodating with coffee, snacks, etc. The thorough inspection and repairs are commendable. The staff is very efficient and the mechanic will discuss with you his findings so you feel comfortable with his work. More

Excellent Service While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destinat While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destination in Leesburg I decided to wait until I got there before making an appointment. Well as luck would have it my A/C went out and I could only control the temperature manually. I decided to call Mbrace and they transferred me to the Mercedes dealership in Gainesville. I made an appointment for 10:am on March 21st. When I arrive at the dealership they took my car right for service and provided me with a loaner car so I could continue with my vacation. Dealership service was excellent and my service advisor kept me informed via text so I could schedule my trip back to Gainesville to pick up my car. More

Top notch customer service Mercedes Benz of Gainesville and their employees really strive toward complete customer satisfaction. I worked with Brett Rowlands whom was very profe Mercedes Benz of Gainesville and their employees really strive toward complete customer satisfaction. I worked with Brett Rowlands whom was very professional and kind. He made sure everything was done correctly and to my satisfaction. I would definitely recommend relatives and friends to Mr. Rowlands as a service manager. More

Outstanding Service Excellent dealership! Everyone connected to my scheduled maintenance visit provided outstanding service. Later I thought I smelled gasoline coming Excellent dealership! Everyone connected to my scheduled maintenance visit provided outstanding service. Later I thought I smelled gasoline coming from my car. Immediately Mike Potteiger began the inspection process which began and ended VERY, VERY smoothly. More

Timely and thorough assistance! The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on S The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on Saturday morning with not only an appointment, but a a loaner vehicle as well. Initially, my concern was with the visible water pooling in the rear passenger section, but upon further contemplation we realized it was best to inspect the entire cabin of the vehicle and the trunk as well. Dillon, helped me empty the entire contents of the trunk and thankfully, no additional water was found. He also recommended I purchase a product to prevent mold, which I promptly did. Mercedes-Benz Gainesville has added another WINNER to their all-star roster service team. Thank you for getting me in ahead of schedule and taking care of me. You guys are the best! More

Rain go away My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen q My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen quickly and covered it under warranty. Mercedes-Benz service does it again! 😄👍🚗 More

Great Service My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the renta My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the rental place and agreed to let me know what they found out. I did my own research as well and told them what I thought, they actually listened to me. All signs pointed to a Crank Position Sensor. Fast forward one week: I replaced the sensor that Saturday and test drove it and all seemed well. I left and drove back to Alabama. 30 miles from Montgomery (where I was heading) the exact thing happened again. I would have gladly brought the car back to Gainesville Mercedes for further diagnosis, but I'm in Alabama. While I am still dealing with a major issue with my car, I was very happy with the service, help, and general friendliness I got from Gainesville Mercedes. Should the day come I am ready to purchase a new Mercedes, I will definitely give them a call. More

Recall MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls t MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls to the dealership were received efficiently. The drivers wilh the loader car were polite as ever. More