Mercedes-Benz of Gainesville - Service Center

Impressed with Service I was totally impressed with the level of service and the responsive to my immediate need. I made a "same day" appointment and was in and out within 2 I was totally impressed with the level of service and the responsive to my immediate need. I made a "same day" appointment and was in and out within 2 hours and was completely satisfied with the service. Zo Strickland met me with a smile and lots of patients. He is truly a professional. I would do it again! More

Outstanding Service Excellent dealership! Everyone connected to my scheduled maintenance visit provided outstanding service. Later I thought I smelled gasoline coming Excellent dealership! Everyone connected to my scheduled maintenance visit provided outstanding service. Later I thought I smelled gasoline coming from my car. Immediately Mike Potteiger began the inspection process which began and ended VERY, VERY smoothly. More

Timely and thorough assistance! The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on S The drains in my car were clogged, causing water to breach the interior of the car from the bottom. The staff were wonderful, and accommodated me on Saturday morning with not only an appointment, but a a loaner vehicle as well. Initially, my concern was with the visible water pooling in the rear passenger section, but upon further contemplation we realized it was best to inspect the entire cabin of the vehicle and the trunk as well. Dillon, helped me empty the entire contents of the trunk and thankfully, no additional water was found. He also recommended I purchase a product to prevent mold, which I promptly did. Mercedes-Benz Gainesville has added another WINNER to their all-star roster service team. Thank you for getting me in ahead of schedule and taking care of me. You guys are the best! More

Great Service My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the renta My 2004 E320 stalled while driving north on I75. I had it towed to Mercedes of Gainesville to figure out the cause. They gave me a ride to the rental place and agreed to let me know what they found out. I did my own research as well and told them what I thought, they actually listened to me. All signs pointed to a Crank Position Sensor. Fast forward one week: I replaced the sensor that Saturday and test drove it and all seemed well. I left and drove back to Alabama. 30 miles from Montgomery (where I was heading) the exact thing happened again. I would have gladly brought the car back to Gainesville Mercedes for further diagnosis, but I'm in Alabama. While I am still dealing with a major issue with my car, I was very happy with the service, help, and general friendliness I got from Gainesville Mercedes. Should the day come I am ready to purchase a new Mercedes, I will definitely give them a call. More

Rain go away My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen q My windshield wiper broke in a very unusual situation . I needed new as torrential rains were expected and we were traveling. Dillon made it happen quickly and covered it under warranty. Mercedes-Benz service does it again! 😄👍🚗 More

20000 mile service Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealersh Completed as scheduled. MB provided a vehicle for the day of service. The entire staff is friendly and very accommodating. I recommend this dealership to all. More

Clean and neat Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a Work was done properly wait a broken windshield happening from wind blew something into the windshield called Mercedes Benz they replaced it with a original windshield for the S5 50 series More

Auxiliary Battery I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they I needed an Auxiliary Battery for my vehicle and they took me immediately and replaced it on two hours. I barely had time to get home and eat as they performed the job so quickly. Always professional in this dealership all the time. More

Service/Repair How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who How does a diagnostics visit that used to cost $99 now cost $160 ...totally ridiculous even if you adjust for inflation. Oh and the service guys (who overall is a very friendly guy) response was that "everything has gone up". Hello ? More

Recall MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls t MB sent wrong software so service was delayed but apologies were readily accepted. Anyone can have a glitch. Apology came with gifts! My phone calls to the dealership were received efficiently. The drivers wilh the loader car were polite as ever. More