Mercedes-Benz of Gainesville - Service Center

Great Service The dealership picked up my car at my home and delivered it back after completing the scheduled service. All at no additional charge. This is one of t The dealership picked up my car at my home and delivered it back after completing the scheduled service. All at no additional charge. This is one of the main reasons I buy my cas from Gainesville. More

Excellent The Service and communication was excellent and can’t be beat. The loaner car is the very vey main reason along with s great car and service Dept why The Service and communication was excellent and can’t be beat. The loaner car is the very vey main reason along with s great car and service Dept why we own them. Thx More

Excellent From the moment I arrived, everyone made my experience effortless. The gentleman who greeted me (whose name I cannot recall) even escorted me in whil From the moment I arrived, everyone made my experience effortless. The gentleman who greeted me (whose name I cannot recall) even escorted me in while he took my information for the loaner car and helped me make my cup of coffee. I was then escorted out to my loaner car where he made sure I felt comfortable with all the features. The service was completed by that afternoon and I appreciated the calls and text message to let me know it was done. My car was washed and vacuumed and I'm only sorry I didn't get more time with the loaner car. Thank you so much! More

Fast and friendly! Zoe did a great job getting parts needed for my car. Service was and is always excellent! Thank you Rachel for being on top of the issues and fol Zoe did a great job getting parts needed for my car. Service was and is always excellent! Thank you Rachel for being on top of the issues and following through! Both major assets to mercedes Benz. Thank you! More

Outstanding service, would recommend dealer to anyone. From Stumpy. Have had a couple of visits to this dealer and all of the staff have been excellent to deal with. I highly recommend this dealership. From Stumpy. Have had a couple of visits to this dealer and all of the staff have been excellent to deal with. I highly recommend this dealership. More

very satisfied linda cramer was very professional, imformative, and couteous i was very satisfied with my experience at the dealership i would refer a friend or fami linda cramer was very professional, imformative, and couteous i was very satisfied with my experience at the dealership i would refer a friend or family to purchase a car at this specific location More

View MH Your facility is very accommodating with coffee, snacks, etc. The thorough inspection and repairs are commendable. The staff is very efficient and t Your facility is very accommodating with coffee, snacks, etc. The thorough inspection and repairs are commendable. The staff is very efficient and the mechanic will discuss with you his findings so you feel comfortable with his work. More

Excellent Service While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destinat While driving to Fla the service message came on indicating that I needed to have my car serviced. Since I was only about 400 miles out from destination in Leesburg I decided to wait until I got there before making an appointment. Well as luck would have it my A/C went out and I could only control the temperature manually. I decided to call Mbrace and they transferred me to the Mercedes dealership in Gainesville. I made an appointment for 10:am on March 21st. When I arrive at the dealership they took my car right for service and provided me with a loaner car so I could continue with my vacation. Dealership service was excellent and my service advisor kept me informed via text so I could schedule my trip back to Gainesville to pick up my car. More

Top notch customer service Mercedes Benz of Gainesville and their employees really strive toward complete customer satisfaction. I worked with Brett Rowlands whom was very profe Mercedes Benz of Gainesville and their employees really strive toward complete customer satisfaction. I worked with Brett Rowlands whom was very professional and kind. He made sure everything was done correctly and to my satisfaction. I would definitely recommend relatives and friends to Mr. Rowlands as a service manager. More

Excellent customer service. Proffesionalism and trust worth. I was told specificly about the issues with my car. Which no other mechanic even bother to show me. And i had another mercedes before which maintainin I was told specificly about the issues with my car. Which no other mechanic even bother to show me. And i had another mercedes before which maintaining its service never let me down. The sales person did every thing in his power to help us. More