Mercedes-Benz of Gainesville - Service Center

Professional, friendly service in a Ritz Carlton environment This a a beautiful space for lounging and waiting for the service to complete. My advisor was new to me but just as friendly and professionals as the This a a beautiful space for lounging and waiting for the service to complete. My advisor was new to me but just as friendly and professionals as the other two advisors I have dealt with in the past. The coffee was good and the there was a good selection of snacks. Stong wifi enabled good streaming video. This is the nicest place I have had my car serviced (eight cities ober the years)... More

Car picked up and seviced,loaner dropped off and picked up. Dealer changed oil, checked fluids , tires, wipers ,etc. Forgot to reset oil service reading, but came back up yesterday to do so. Overall very satisf Dealer changed oil, checked fluids , tires, wipers ,etc. Forgot to reset oil service reading, but came back up yesterday to do so. Overall very satisfied. More

good job mercedes service people were very friendly and courteous only downside to my visit was because i was there longer than i anticipated i was using my phone and b service people were very friendly and courteous only downside to my visit was because i was there longer than i anticipated i was using my phone and battery went dead and there were charging ports but non fitted my phone but i did make the service attendant aware of it so hopefully next visit you guys will have it More

Great service As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explan As always, the service department and the front desk are always on the ball, pleasant and always helpful. The service department is helpful and explanatory when it comes to any issue with your vehicle. I am always happy with my service from this dealer and it's employees. More

Great customer service at this dealership! Very thorough and prompt. Alonzo was very detailed in the service performed. I highly recommend and will be returning again! at this dealership! Very thorough and prompt. Alonzo was very detailed in the service performed. I highly recommend and will be returning again! More

Very good and prompt service sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just a sales team and service depart gives good and prompt service. Picked up my car from home just on time as planned. Job was done and ready to go just as promised. More

Above and beyond! Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed informatio Service took care of the issue without hesitation! Dillon listened to my description regarding the issue with my Sprinter. Promptly relayed information to technicians. Problem solved! More

Disappointed Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occa Service was fine. When I made the appointment I asked for a different service person due to that serviceperson not calling me back on 2 different occasions. Asked for cargo area to be vacuumed out and that did not happen. Was told I needed a alignment done, I said I would look elsewhere. He told me there were 2 points instead compared to MBs 3 points. Nothing more was said, if he had told that only MB can only do MB alignments I would have gone ahead and had that work done. Disappointed. More

Fast, courteous service Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my Scott was the first person with whom I spoke at 6 PM. He immediately directed me to drive to the dealership. He got me set up with a loaner and on my way in about 15 minutes. Alonso handled the repairs. He was very busy with a line of customers waiting to drop off their cars when I arrived. He was very apologetic for my wait of about 10 minutes. The car was clean, ready and brought to me. Great service. More

Excellent care! Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and ru Always a pleasure with these folks, schedule easy, convenient pickup and delivery, excellent communication, great service! Car comes back clean and running like a dream! More