Mercedes-Benz of Gainesville - Service Center

It´s a Mercedes dealership and it holds up to that, of course... the lighting, decoration and cleanliness of the entire facilities, the amenities, and of course the products and materials used. Wha of course... the lighting, decoration and cleanliness of the entire facilities, the amenities, and of course the products and materials used. What makes this dealership different are the people, especially ones like Dillon Hastie. I have had plenty of experience with "service" personnel of car dealers, from GM, Renault, VW, and Toyota to other MB dealers, but none as superb as Dillon Hastie. Dillon Hastie is knowledgeable, hard working, efficient and friendly, but more than that he has special communication skills that make you trust and feel good about the mechanics/services performed on your car, unlike other service managers that leave you doubting about being cheated and robbed! Not only does Dillon know all the technical-mechanical stuff and the organization-administrative in and outs of the dealership, but he also takes the time to know your particular car as well as you; all that coupled with his clear explanations and transparent recommendations, along with his ability to treat people of all walks of life, makes him the best service manager ever. In conclusion, Dillon Hastie is an excellent bridge between the technicians/mechanics/office staff and the customer. He is an excellent representative of the MB brand. There is no other like him... which is probably why I always see him so busy, but thankfully he is very organized and efficient, and with a smile on his face ... and hopefully he is rewarded in accordance! Hats off to Dillon Hastie! More

Michael performed way above and beyond offering me traditional customer service, to make sure that I was completely statisfied with the work that was being perfomed. Some of the service that he prov traditional customer service, to make sure that I was completely statisfied with the work that was being perfomed. Some of the service that he provided was great and included work that was not part of the standard B Service Plan. Thank you Michael for bringing pleasure and satisfaction with owning a Mercedes Benz. I highly recommend your commitment to customer satisfaction. Edward Blue More

first I got an estimate to fix a leak in the power steering for $375, then after the car was in the work shop they called and said something else needed to be fixed for $320, after I agreed , they cal steering for $375, then after the car was in the work shop they called and said something else needed to be fixed for $320, after I agreed , they called again saying the first estimate was wrong, they put the wrong part in the estimate and now the $375 changed into $720, and the part needed is not in store and I have to wait till tommorrow for the part to come in . it seems that as I accepted the $375, they said lets ask for $320 more and as I accepted that they said lets push it further to $1100!!. is there any limit to your greed? More

I would be wonderful if this dealership had a branch in Ocala or the Villages. I realize that they will accomodate their customers by picking up the autos, but it would be nice to be able to stop by for e Ocala or the Villages. I realize that they will accomodate their customers by picking up the autos, but it would be nice to be able to stop by for extra fluid, etc ( something minor) When I heard the Scott Stevens had returned, and I was looking for a new shop for service, I returned to Gainesville. More

Excellent service. Dillon Hastie is always professional, enthusiastic , pleasant and efficient. Scott Stevens is an excellent service manager and I have always been pleased with the professional yet friendl enthusiastic , pleasant and efficient. Scott Stevens is an excellent service manager and I have always been pleased with the professional yet friendly demeanor of our salesman, Ken Davis, whom I have worked with for years More