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Mercedes-Benz of Gainesville - Service Center
Gainesville, FL
215 Reviews
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215 Reviews of Mercedes-Benz of Gainesville - Service Center
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October 18, 2015
Bad AC service! Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. I Had a bad experience with the AC service of Mercedes Benz of Gainesville. My 2003 Mercedes C240 has an AC Freon leaking problem for a few years. In December 2014, I came to Mercedes Benz of Gainesville. A service adviser told me that with $1, 000+ service fee, they could fix my AC problem completely. He also told me that I would have a one-year AC warranty. With his oral promise, I let this dealership repair my vehicle. In May 2015, the AC system had little or no Freon again. So I drove my vehicle to this dealership. This time, another service adviser told me a different story. He said since my vehicle is very old, there could be multiple problems in the AC system. The previous $1,000+ repair fee is used for changing the AC motor. This time, they found it is the compressor that leaks Freon. Since their "warranty" only applies to the AC motor, in order to fix the AC system, I need to pay them another $1,000+ for changing the compressor. To sum up, in December 2014, Mercedes Benz of Gainesville charged me $1000+ for changing a useless motor without fixing my AC problem completely. I did pay them the service fee for a comprehensive AC checking, but they did not report all the problems on my first visit. I feel that they are not trustworthy: Either the first service adviser made some overpromise when he tried to sell their service, or the second service adviser defaulted their AC warranty. More
by UF_Gator
Employees Worked With
Ed
September 30, 2015
Mercedes Benz of Gainesville is my dealership ! I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me I purchased a certified pre owned E350 and brought it to Mike Potteiger for a few minor issues that I found during and after the purchase, Mike put me in a loaner and took care of everything, gave me daily updates on my car until it was ready for pick up. Mike has been my service advisor in the past and I highly recommend him and Mercedes-Benz of Gainesville for service and sales. More
by Lori Edge
Employees Worked With
Mike Potteiger
August 13, 2015
stranded but received the very best of care I recently had mechanical problems while visiting family in north Florida and my car had to be towed to Mercedes-Benz of Gainesville since it is the c I recently had mechanical problems while visiting family in north Florida and my car had to be towed to Mercedes-Benz of Gainesville since it is the closest Mercedes dealership. From the very first phone call with service advisor, David I received courteous and accurate information and prompt service. When my car was ready, I had no way to get to the dealership to pick up the car and David arranged a driver to pick me up even though I was over an hour from the dealership. Driver Michael Bain arrived to pick me up promptly and made me very comfortable. I cannot say enough nice things about these two gentlemen! What could have been considered a very frustrating trip was actually a pleasant experience, thanks to David,Michael and Mercedes-Benz of Gainesville! More
by SueS
Employees Worked With
David, Michael Bain
June 26, 2015
they're polite, professional, focused, and value my time i had a difficult problem with my night vision on my 2012 S-350. they fixed it three times, including replacing the camera, then the electronic modu i had a difficult problem with my night vision on my 2012 S-350. they fixed it three times, including replacing the camera, then the electronic module. during these repairs, i went out of warranty. this dealer honored my situation, and did not charge me for the last event. they also pick-up and deliver 96 miles. and gave me a new E-350 for my loaner car. More
by davidcpeck
Employees Worked With
scott, plus others
June 24, 2015
ML350 Purchased new & serviced by MB of Gainesville. Superb service at all levels. I needed tire replacement & followed their recommendation. Perfect result Purchased new & serviced by MB of Gainesville. Superb service at all levels. I needed tire replacement & followed their recommendation. Perfect results, great ride. This visit & previous visits for routine maintenance all have gone smoothly without any issues. The loaner car is always clean & ready. First class dealership. More
by Al
Employees Worked With
Mike Potteiger
June 01, 2015
Sales - Erik Peebles While our GLK was in for service, we chatted with Erik Peebles who answered all our questions regarding leasing a new Mercedes. Erik was knowledgeabl While our GLK was in for service, we chatted with Erik Peebles who answered all our questions regarding leasing a new Mercedes. Erik was knowledgeable, professional, and followed up by email and phone. He set the standards high with diligence and dedication to our auto needs. More
by pbheedy
Employees Worked With
Erik Peebles
April 19, 2015
Last minute service woes I am a snowbird,and was unsure of my air conditioning woes. Talked to service rep Mike P. And he suggested I drop it by. He knew I was leaving in a fe I am a snowbird,and was unsure of my air conditioning woes. Talked to service rep Mike P. And he suggested I drop it by. He knew I was leaving in a few days and fit me in and was more than helpfull. I will return to this dealership if I ever need a car or service. More
by Happy Car Lady ml350
Employees Worked With
Service rep Mike P.
December 24, 2013
Each visit to the Mercedes Benz dealership of Gainesville has always been a great experience. The staffs focus on providing excellent customer service as well as vehicular service is excellent. They're alwa has always been a great experience. The staffs focus on providing excellent customer service as well as vehicular service is excellent. They're always professional, courteous, and extremely knowledgeable. They've raised the bar so high, that it would be difficult for any other dealership to be comparable. For these reasons, the customer base will always come to the Mercedes Benz of Gainesville for service. More
by lugras
Employees Worked With
Dylan Hastings and Ken Davis
April 17, 2013
Mercedes-Benz Gainesville always goes above and beyond on the service they provide. I recently brought in my non-mercedes vehicle for regular oil change services and they noticed where I had my window fixed the service they provide. I recently brought in my non-mercedes vehicle for regular oil change services and they noticed where I had my window fixed by another service provider who did not fully complete the job by removing the glue from the tape I had used to hold my window and Mercedes-Benz Gainesville courteously had their technician remove it for me. Mercedes-Benz Gainesville always runs my car through the wash and interior detail service before returning it to me. Thanks MB-G for the many years of wonderful service. More
by audreyh2878
Employees Worked With
Dillon Hastie & others
April 12, 2013
Relationships are important in any business. I have known Dillon Hastie for years. The customer service he provides is the reason I still bring my Jeep to a dealership that used to be Mercedes/Jeep but split Dillon Hastie for years. The customer service he provides is the reason I still bring my Jeep to a dealership that used to be Mercedes/Jeep but split off. It makes sense for Mercedes-Benz mechanics to be competent and they are here. The dealership provides me with rides to and from my house or gives me a loaner if my car will be in the shop for a couple of days. Customer service does not get any better. More
by davidgrant22
Employees Worked With
Dillon Hastie
