Mercedes-Benz of Gainesville - Service Center

I had a fantastic experience next time I buy a car It will be from you again Appreciate everything. Your service was excellent thank you. will be from you again Appreciate everything. Your service was excellent thank you. More

Great attitude and willingness to help. Outstanding professionalism. Really makes the customer feel appreciated. Aaa Outstanding professionalism. Really makes the customer feel appreciated. Aaa More

Called about recall on my GLE350 and got a rude guy with poor English that wanted to tell me about some Walmart promotion first...when I said I do not want any promotion just to set an appointment he refuse poor English that wanted to tell me about some Walmart promotion first...when I said I do not want any promotion just to set an appointment he refused to help me....and did not want to transfer me to someone else...not very good strategy to get customers I am sure that I will never buy a car from this dealership...management can say thank you to this not so bright worker.. More

They sell you a car and talk about the service after the sell. They do not live up to their promises. They forget about you and do not return calls, they ignore you like your business doesn't matter. sell. They do not live up to their promises. They forget about you and do not return calls, they ignore you like your business doesn't matter. More

Went in for service walked out in a new car! I went in for service on my car and while I was waiting I was looking at the new vehicles in the showroom and Angela came up and asked me what I was t I went in for service on my car and while I was waiting I was looking at the new vehicles in the showroom and Angela came up and asked me what I was thinking. I told her that I really like the car that was there but I was still in a lease for another 3 years. She asked if she could look it up so I said ok and she looked it up and I was eligible to change cars, so I now have a 2019 vs 2017 my payments went down by $200 per month and my insurance went down by $400 per year. Great sales person!! More

Excellent and Exemplary Salesmanship Angie is an asset to the Mercedes Benz dealership in Gainesville FL. My husband and I have bought several cars from her. Angie knows her craft very we Angie is an asset to the Mercedes Benz dealership in Gainesville FL. My husband and I have bought several cars from her. Angie knows her craft very well; her knowledge, implementation, knowing her customer's needs and wants is consistent and steadfast, with great results. Mostly, her welcoming and warm personality makes it a pleasure to do business with her. Angie is the finest and represents this dealership well. Joyce & Lloyd Mayfield More

Efficient and quick service From write up to delivery all service was outstanding.Mike met me at the requested time. Did visual inspection of my car and made appropriate service From write up to delivery all service was outstanding.Mike met me at the requested time. Did visual inspection of my car and made appropriate service recommendations. Service was carried out quickly. More

Always great service with none of the up-sell nonsense The service is always top notch. They are the only dealer I've ever experienced that understands 5-star customer service. They deliver to me a loaner The service is always top notch. They are the only dealer I've ever experienced that understands 5-star customer service. They deliver to me a loaner car 1hr away and take my car in for service, and then return it to me and drive the loaner back (and I dont have one of their high-end cars that puts me on some secret VIP list for them either). The sales is great, bought multiple cars from Ken Davis in sales. The service dept (service rep, Dillon Hastie) is great too, never up-selling you with non-sense stuff you don't need. Other dealers have always made servicing your car a dreaded experience; Not, here though, servicing your car here is always a pleasure. More