Mercedes-Benz of Gainesville - Service Center

Excellent Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable expe Great personnel who give great service. Can't say enough about the sales and service people. Always make our trip to the dealership an enjoyable experience. More

Professional -Amazing & Fun Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in orde Alonzo took my appointment right on time- addressed the recall updates and even made sure to check on other service items that needed updating in order to take care of my vehicle in same visit which was love! Very professional and I would highly recommend Alonzo as customer friendly service agent! More

Always appreciate the superior dealership experience. Thank you for a great experience! Nobody likes auto maintenance. But, I appreciate working with Dillon Hastie and Gainesville Mercedes. His knowled Thank you for a great experience! Nobody likes auto maintenance. But, I appreciate working with Dillon Hastie and Gainesville Mercedes. His knowledge and professionalism makes the difference. More

Tire repair. Very responsive and addressed my needs promptly (even though I didn’t have an appointment). Dillon interrupted his work to help me. He had a great at Very responsive and addressed my needs promptly (even though I didn’t have an appointment). Dillon interrupted his work to help me. He had a great attitude! More

Service My driver side window was malfunctioning. Dillion took care of the details and had my loaner car waiting. He always provides friendly and professional My driver side window was malfunctioning. Dillion took care of the details and had my loaner car waiting. He always provides friendly and professional help. My car was repaired on the same day and I was off with everything functioning properly. Dillion Hastie is a great service advisor and he makes servicing my easy. More

These guys are the best Thanks for all you efforts to assist Us in our ownership of such a fine vehicle. We enjoy our Mercedes, and when time comes for our next vehicle , we Thanks for all you efforts to assist Us in our ownership of such a fine vehicle. We enjoy our Mercedes, and when time comes for our next vehicle , we will shop at Gainesville Mercedes Benz, and as always Mike Potegier will be our Service advisor. More

Excellence and expedience Had issue with Sprinter camper while traveling made an appointment and was fixed in 1/2 day we were very satisfied with our visit thanks Had issue with Sprinter camper while traveling made an appointment and was fixed in 1/2 day we were very satisfied with our visit thanks More

Highly satisfied My service representative was friendly and very knowledgeable. He was sure to answer any questions that I had in a way that was easy for me to underst My service representative was friendly and very knowledgeable. He was sure to answer any questions that I had in a way that was easy for me to understand. Customer satisfaction was his priority. He made sure that I left with no concerns and a smile on my face. More

Service appointment This, dealer isn't as nice as the others I have been to. It's waiting area is small. The chairs are worn. However, the customer service is outs This, dealer isn't as nice as the others I have been to. It's waiting area is small. The chairs are worn. However, the customer service is outstanding. Linda, my service advisor, was very nice, attentive and really seemed to care. the service people in Tampa are condescending and very unhelpful. Because of Linda, I have made Gainesville my new service location. More

So Helpful Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They Zo is so helpful, honest and very accommodating. Every time I bring my car in I know they are going to try and get to the bottom of the problem. They also offer convient features like online booking of appointments, Saturday appointments, loaner cars, and they can even come to you and pick up your car for service. It has made bringing my car in for service an effortless process. They fact that I can have a loaner car while my car is being fixed is one of the many reason why Mercedes Benz will always by my vehicle of choice. More